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barnette08
Expert
Expert

Control Center Unresponsive

Hey all,

I'm running into an issue with a standalone vRO appliance where controlcenter seems to have randomly become unresponsive.  The vRO client seems to run without issues and the vCenter extension seems to run fine as well.

I have rebooted the appliance and I've restarted the configurator serivce, but still controlcenter doesn't come online.  Any thoughts?

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19 Replies
daphnissov
Immortal
Immortal

What version of vRO do you have?

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barnette08
Expert
Expert

7.3

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filosmith
Enthusiast
Enthusiast

What does `chkconfig vco-configurator` say?

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barnette08
Expert
Expert

shows - on

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daphnissov
Immortal
Immortal

Have you downsized the resources of the appliance at all, or changed any of the values for vco-configurator?

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barnette08
Expert
Expert

Not really, but this is used by multiple users.  Yesterday I changed the SSO domain and restarted the configurator which worked fine for all of the afternoon.  Also I added it as an extension to vcenter and installed a new plugin for auto deploy.  That's all, but it worked fine all day, until this morning.

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daphnissov
Immortal
Immortal

Have a look at controlcenter.log located at /var/log/vco/configuration.

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barnette08
Expert
Expert

Here's what I see for today:

2018-03-07 13:00:10.686+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed

2018-03-07 13:00:12.209+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

2018-03-07 13:00:12.209+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

2018-03-07 13:14:12.938+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed

2018-03-07 13:14:14.189+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

2018-03-07 13:14:14.190+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

2018-03-07 13:35:35.736+0000 [localhost-startStop-1] ERROR [ContextLoader] Context initialization failed

2018-03-07 13:35:36.888+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

2018-03-07 13:35:36.889+0000 [ceipScheduler-1] ERROR [SupportAssistantSessionImpl] Error sending Usage statistics.

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daphnissov
Immortal
Immortal

Disable CEIP and restart vco-controlcenter.

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barnette08
Expert
Expert

Is there a command for it? Since I can't get into the control center, I'm not sure how to disable it.

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daphnissov
Immortal
Immortal

Edit the file controlcenter.properties located at /etc/vco/configuration. Change the line ph-enabled from true to false. Restart vco-configurator after the change is made. See if you can then access Control Center.

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barnette08
Expert
Expert

Still no dice Smiley Sad

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daphnissov
Immortal
Immortal

What is the URL you're using to access control center?

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barnette08
Expert
Expert

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daphnissov
Immortal
Immortal

Are you getting an error, or a timeout, or what is the exact behavior? Can you try in incognito/private browsing mode?

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barnette08
Expert
Expert

From Chrome it's like the IP isn't responsive (HTTP ERROR 404) and in Firefox its just a blank browser. 

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daphnissov
Immortal
Immortal

It almost sounds like you have a networking issue going on here. From a REST client, if you hit https://<FQDN>:8283/vco-controlcenter/ you should at least get a 401 response. Is it possible there's a firewall blocking this port between your client and vRO? Is this going through a NATed connection? Have you tried from another system on the same subnet maybe?

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daphnissov
Immortal
Immortal

Can you check and see if a socket is open where the service is listening? netstat -an | grep 8283

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barnette08
Expert
Expert

tcp        0      0 :::8283                 :::*                    LISTEN

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