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Avern
Contributor
Contributor

Can't login to orchestrator client with error "${message}"

Hello, i just deploy vRO 8.0.1 and get this error and try again with 8.1 with same result:

2.png

Validate config is perfect:

1.png

When I click "start orchestrator client", I am redirected to a page with the input of admin creds of my vCSA, after entering creds like administrator@vsphere.local with pswd, i got "${message}" in a center of page.

Authentication provider looks like this:

3.png

I try look at /vmware/vsphere-client/logs/ but none of logs there are registering this issue.

Also when i try open link with vmware-cip nothing happens.

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iiliev
VMware Employee
VMware Employee

Hi,

Could you check if the time settings in your vCSA and vRO appliances are correct?

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Grzesiekk
Expert
Expert

Hey there,

i experience same issues when there was a problem with talking to SSO. I don't want sound bad or anything like this, but , if i were you i would leave 8.0.1 and install 8.1 i spent 3 weeks on configuring 8.0.1 things, and there was always something ... like the issue with root passwd being expired for example.

Once i switched to 8.1 a lot of issues are now gone.

--- @blog https://grzegorzkulikowski.info
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Avern
Contributor
Contributor

Time diff is about 4 mins, vCSA get time of my ntp server, vRO get time from somewhere, try to set ntp for vRO, but failed, commands from Enable or Disable Time Synchronization of vRealize Orchestrator​ are not recognisable. But i think 4 mins diff is ok for tokens or something like.

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Avern
Contributor
Contributor

I experience same issues like with root passwd being expired in 8.0.1 (KB76870) and plus subj of tis post. Than i switched to 8.1 and nothing changed, except problem in kb76870 are gone now.

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Grzesiekk
Expert
Expert

not sure if 4 mins is a lot, i would assume so actually.

i wonder why it has failed the ntp time sync for you.

VMware Knowledge Base

any chance this would work ?

any chance you can check with ntpq -p or ntpdc  if that ntp sync is on ? You are syncing to esxi or to ntp ?

--- @blog https://grzegorzkulikowski.info
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Grzesiekk
Expert
Expert

i dit not see ntpq , ntpdc on vro appliance to actually check this in some way, but i did those steps to apply the ntp, now, can you tell how you did it ?

# vracli ntp status

vro816.greg.labs:

----------------------------------

systemd NTP configuration:

      Local time: Fri 2020-05-01 11:19:22 UTC

  Universal time: Fri 2020-05-01 11:19:22 UTC

        RTC time: Fri 2020-05-01 11:19:22

       Time zone: Etc/UTC (UTC, +0000)

Network time on: yes

NTP synchronized: yes

RTC in local TZ: no

----------------------------------

ESXi time sync configuration: Disabled

----------------------------------

root@vro816 [ ~ ]# cat  /etc/systemd/timesyncd.conf

# Automatically generated. Do not edit.

# Please use 'vracli ntp' command to update this configuration.

[Time]

NTP=

root@vro816 [ ~ ]# vracli ntp systemd --set 192.168.1.243

Updating systemd NTP configuration with the following servers: ['192.168.1.243']

root@vro816 [ ~ ]# vracli ntp status

vro816.greg.labs:

----------------------------------

systemd NTP configuration:

      Local time: Fri 2020-05-01 11:21:28 UTC

  Universal time: Fri 2020-05-01 11:21:28 UTC

        RTC time: Fri 2020-05-01 11:21:28

       Time zone: Etc/UTC (UTC, +0000)

Network time on: yes

NTP synchronized: yes

RTC in local TZ: no

----------------------------------

ESXi time sync configuration: Disabled

----------------------------------

root@vro816 [ ~ ]# cat  /etc/systemd/timesyncd.conf

# Automatically generated. Do not edit.

# Please use 'vracli ntp' command to update this configuration.

[Time]

NTP=

root@vro816 [ ~ ]# vracli ntp apply

Executing cluster command to update NTP configuration ...

vro816.greg.labs:

        ESXi time sync ... Disabled

        Systemd NTP time sync ... Enabled

cat  /etc/systemd/timesyncd.conf

# Automatically generated. Do not edit.

# Please use 'vracli ntp' command to update this configuration.

[Time]

NTP=192.168.1.243

--- @blog https://grzegorzkulikowski.info
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kdmahskey
Contributor
Contributor

I faced this issue with vRO 8.3 today. I was not able to login and seeing the same error on a blue screen, however my colleague was able to login to it from his system.

I thought may be my browser cache etc. is causing some issue or my session is broken but it wasn't the case as trying it with another browser and also with the cache removed it was not working.

So I had rebooted the vro once which resolved this issue for me.

KMahskey
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