VMware Cloud Community
mapdeep
Enthusiast
Enthusiast

shell-ui-app showing FAILED after VCAC upgrade from 6.0.1 to 6.1

Hi

We have upgraded all the components of VCAC to 6.1 and the service shell-ui-app showing failed

We are able to login to vcac using the default tenant user "administrator@vsphere.local" but unable to the AD account

vcac 6.1.PNG

vcac2.PNG

Regards,

Deepak.

Reply
0 Kudos
5 Replies
qc4vmware
Virtuoso
Virtuoso

Take a look at this article.  We had a lot of other services that were also not starting up.  The second method in the kb fixed it for us (turning off the cert check in the rabbitmq config).  I am not super confident this is your issue but worth giving it a shot.

VMware KB: Some VMware vCloud Automation Center (vCAC) services show either as FAILED or blank statu...

Reply
0 Kudos
TheITHollow
Enthusiast
Enthusiast

I had a similar issue here and re-registering the SSL Certificates and reconnecting the vCAC appliance with the identity appliance seemed to fix that for me.

http://www.theithollow.com
Reply
0 Kudos
mapdeep
Enthusiast
Enthusiast

Hi

vmware-identity-idm-server.jar is available in the below link


VMware KB: You experience slow login times after installing or upgrading to VMware vCloud Automation...


You have to follow the below steps to fix the login issue after VCAC 6.1 upgrade.

  1. Download the 2090809_vmware-identity-idm-server.zip file attached to this article.
  2. Extract the vmware-identity-idm-server.jar file from the downloaded zip file.
  3. Copy the vmware-identity-idm-server.jar file to the /tmp directory of vCAC identity appliance.
  4. Log in to the vCAC Identity Server and run these commands:

    • cd /opt/vmware/lib64
    • mv vmware-identity-idm-server.jar vmware-identity-idm-server.jar.bak
    • cp /tmp/vmware-identity-idm-server.jar /opt/vmware/lib64
    • /etc/init.d/vmware-sts-idmd stop
    • /etc/init.d/vmware-sts-idmd start
    • /etc/init.d/vmware-stsd stop
    • mkdir /usr/lib/vmware-sts/webapps/websso/WEB-INF/classes
    • unzip /usr/lib/vmware-sts/webapps/websso/WEB-INF/lib/websso.jar log4j.xml -d /usr/lib/vmware-sts/webapps/websso/WEB-INF/classes
    • /etc/init.d/vmware-stsd start

Regards,

Deepak.

Reply
0 Kudos
bbernsee
Contributor
Contributor

We just had an issue with this today (albeit 6.01).  Two things to try would be:

1.  Ensure that the email address associated to your account doesn't overlap with a different id.  My admin account had my non-admin email address and the VCAC & SSO server didn't like that. 

2.  Try to remove and re-add your AD authentication provider - but be sure to record your permissions as VCAC will likely wipe out the permissions if you  remove the identity provider.

Brian

Reply
0 Kudos
Aureus_82
Contributor
Contributor

Hello,

Do you have multiple Tenants?

Reply
0 Kudos