AGMONTES
Contributor
Contributor

VCB 1.5 error witl FILE type backup

Hi,

We´re having a strange error when trying to mount a virtual machine vmdk with vcb 1.5, using the -t file flag. The strange is that it works perfect with full-vm mount mode. Here is the interesting part of the log (suppresed some redundant lines):

No snapshot info for this VM, nothing to do.* * Creating snapshot

Sending soap request to : createSnapshot

Sending soap request to : GetInfo

Received soap response from : GetInfo

Snapshot created, ID: snapshot-23606 Mount operation created snapshot.

Sending soap request to : GetConfig

Received soap response from : GetConfig

Sending soap request to : GetLayout

Received soap response from : GetLayout

Found a device: vim.vm.device.VirtualBusLogicController

Found a device: vim.vm.device.VirtualDisk

Sending soap request to : GetConfig

Received soap response from : GetConfig

Mount operation obtained backup info.

Main session keepalive.

Sending soap request to : retrieveContent

Sending soap request to : GetSummary

SSLVerifyCertAgainstSystemStore: Subject mismatch: VMware vs cepvmc01

SSLVerifyCertAgainstSystemStore: The remote host certificate has these

problems:

......

I could not find anything related in a quick google search. The VCB server has been restarted a couple of times with same results. As far as I know the file type backup has never worked in this enviroment. As mentioned before, the full-vm flavour works fine with this VM.

Any idea what´s going wrong?

Thanks in advance.

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5 Replies
dinny
Expert
Expert

Hiya,

Unlike fullvm backups, the file level ones rely on the:

VMware Virtual Mount Manager Extended service on the VCB server.

Is that definitely running OK?

Also there do sometimes seem to be issues between different users accessing it to do file level backups - it sometimes needs restarting in between...

It's not the most resilient of services....

Dinny

AGMONTES
Contributor
Contributor

Hi Dinny,

Thanks for pointing me in the right direction Smiley Happy

The VMware Virtual Mount Manager Extended service is set to manual start, and when I try to start it i get he following error in the event log:

DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service vmount2 with arguments "-Service" in order to run the server:

{F91031A3-644F-46F1-8ED5-B91F0E160879}

Any idea where to look further ?

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dinny
Expert
Expert

Can't help much - that service is an integral part of VCB - you could uninstall and reinstall VCB I guess?

Guess it could be to do with the way your LUNS are configured?, all same LUN IDs across your ESX servers and VCB server?

No multipathing software on the VCB server?

Though I would have thought all that type of thing would have also caused issues with the full backups too?

Dinny

PS please award points if any suggestions are helpful Smiley Happy

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dinny
Expert
Expert

I do apologise - I just noticed you already had awarded points Smiley Happy

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AGMONTES
Contributor
Contributor

Hi again,

The problem was the vmount2.exe file. For some reason it was not updated when VCB 1.5 was installed over VCB 1.0.3. Now everything works fine.

Thanks Smiley Happy

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