maltic
Contributor
Contributor

Error using VCB

Hi,

using a fresh ESX 3.5 setup I have a problem using VCB. I started vcbmounter manually and got the following log file:

Current working directory: C:\Program Files\VMware\VMware Consolidated Backup Framework

HOSTINFO: Seeing Intel CPU, numCoresPerCPU 4 numThreadsPerCore 1.

HOSTINFO: This machine has 1 physical CPUS, 4 total cores, and 4 logical CPUs.

Connecting to host chi-nt-vc1.ads-storck.com on port 443 using protocol https

Initializing SSL context

Using system libcrypto, version 90709F

Vmacore::InitSSL: doVersionCheck = true, handshakeTimeoutUs = 120000000

Sending soap request to : retrieveContent

SSLVerifyCertAgainstSystemStore: Subject mismatch: VMware vs chi-nt-vc1.ads-storck.com

SSLVerifyCertAgainstSystemStore: The remote host certificate has these problems:

  • The host name used for the connection does not match the subject name on the host certificate

  • A certificate in the host's chain is based on an untrusted root.

SSLVerifyIsEnabled: failed to read registry value. Assuming verification is disabled. LastError = 0

SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error

Received soap response from : retrieveContent

Connected using API Namespace vim25.

Authenticating user rudolf-adm

Sending soap request to : login

Received soap response from : login

Logged in!

Performing SearchIndex find.

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

Sending soap request to : findByIp

Received soap response from : findByIp

Got VM MoRef

Got access method

Got coordinator object

Attempting data access.

Creating export directory

Sending soap request to : GetSummary

Received soap response from : GetSummary

Sending soap request to : GetSnapshot

No snapshot info for this VM, nothing to do.

Creating snapshot

Sending soap request to : createSnapshot

Received soap response from : createSnapshot

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Snapshot created, ID: snapshot-138

Mount operation created snapshot.

Sending soap request to : GetConfig

Received soap response from : GetConfig

Sending soap request to : GetLayout

Received soap response from : GetLayout

Found a device: vim.vm.device.VirtualDisk

Found a device: vim.vm.device.VirtualBusLogicController

Sending soap request to : GetConfig

Received soap response from : GetConfig

Mount operation obtained backup info.

Writing restore config file

Sending soap request to : GetConfig

Received soap response from : GetConfig

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetResourcePool

Received soap response from : GetResourcePool

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Received soap response from : GetParent

Sending soap request to : GetParent

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetName

Received soap response from : GetName

Sending soap request to : GetRuntime

Received soap response from : GetRuntime

Sending soap request to : GetName

Received soap response from : GetName

Exporting VM config files

Sending soap request to : retrieveInternalContent

Received soap response from : retrieveInternalContent

Sending soap request to : getVmFiles

Received soap response from : getVmFiles

Establishing NFC connection to host chi-lx-esx2.ads-storck.com on port 902, service vpxa-nfc

Copying "[LUN0] chi-nt-ws1/chi-nt-ws1.vmx":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1/chi-nt-ws1.nvram":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware-1.log":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware-2.log":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware-3.log":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware-4.log":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware-5.log":

0%=====================50%=====================100%

**************************************************

Copying "[LUN0] chi-nt-ws1//vmware.log":

0%=====================50%=====================100%

*************************************************

Exporting disks

Filenames: blklst://snapshot-138[LUN0] chi-nt-ws1/chi-nt-ws1.vmdk@chi-nt-vc1.ads-storck.com?rudolf-adm/xxxx --> e:\mnt\test\scsi0-0-0-chi-nt-ws1.vmdk

Evaluating 1 paths.

Trying to open path
?\scsi#disk&ven_dell&prod_perc_6#i&rev_1.11#5&1270f7a2&0&010000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.

Now using Path
?\scsi#disk&ven_dell&prod_perc_6#i&rev_1.11#5&1270f7a2&0&010000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.

Reading 32256 bytes from offset 0.

Found 1 partition(s) on this device.

Evaluating 1 paths.

Trying to open path
?\scsi#disk&ven_dgc&prod_raid_5&rev_0220#5&e729187&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.

Path
?\scsi#disk&ven_dgc&prod_raid_5&rev_0220#5&e729187&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} seems to be inactive, ignoring.

No active paths found.

Could not scan for partitions on device. No VMFS names will be associated with this device.

Evaluating 1 paths.

Trying to open path
?\scsi#disk&ven_dgc&prod_raid_5&rev_0220#5&e729187&0&000001#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.

Now using Path
?\scsi#disk&ven_dgc&prod_raid_5&rev_0220#5&e729187&0&000001#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}.

Reading 32256 bytes from offset 0.

Found 1 partition(s) on this device.

Obtained list of SCSI disk devices.

Establishing new connection for chi-nt-vc1.ads-storck.com:rudolf-adm

Connecting to host chi-nt-vc1.ads-storck.com on port 443 using protocol https

Initializing SSL context

Sending soap request to : retrieveContent

SSLVerifyCertAgainstSystemStore: Subject mismatch: VMware vs chi-nt-vc1.ads-storck.com

SSLVerifyCertAgainstSystemStore: The remote host certificate has these problems:

  • The host name used for the connection does not match the subject name on the host certificate

  • A certificate in the host's chain is based on an untrusted root.

SSLVerifyIsEnabled: failed to read registry value. Assuming verification is disabled. LastError = 0

SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error

Received soap response from : retrieveContent

Connected using API Namespace vim25.

Authenticating user rudolf-adm

Sending soap request to : login

Received soap response from : login

Logged in!

Sending soap request to : retrieveInternalContent

Received soap response from : retrieveInternalContent

Sending soap request to : retrieveInternalContent

Received soap response from : retrieveInternalContent

Starting to fetch block map.

Sending soap request to : GetConfig

Received soap response from : GetConfig

Performing SearchIndex find.

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

Sending soap request to : findByUuid

Received soap response from : findByUuid

Sending soap request to : GetRuntime

Received soap response from : GetRuntime

Sending soap request to : GetSummary

Received soap response from : GetSummary

VM Hosted by VMware ESX Server, version 3.5.0

Sending soap request to : acquireLeaseExt

Received soap response from : acquireLeaseExt

Sending soap request to : renewAllLeases

SSLVerifyCertAgainstSystemStore: Subject mismatch: VMware vs chi-nt-vc1.ads-storck.com

SSLVerifyCertAgainstSystemStore: The remote host certificate has these problems:

  • The host name used for the connection does not match the subject name on the host certificate

  • A certificate in the host's chain is based on an untrusted root.

SSLVerifyIsEnabled: failed to read registry value. Assuming verification is disabled. LastError = 0

SSLVerifyCertAgainstSystemStore: Certificate verification is disabled, so connection will proceed despite the error

Blockmap fetch completed.

Attempting to open LVID:491af706-543eb900-60dd-00221911de59/491af706-2588f691-2f96-00221911de59/1.

No path to device LVID:491af706-543eb900-60dd-00221911de59/491af706-2588f691-2f96-00221911de59/1 found.

Sending soap request to : release

Closing connection chi-nt-vc1.ads-storck.com:rudolf-adm

Sending soap request to : logout

Error: Failed to open the disk: Cannot access a SAN/iSCSI LUN backing this virtual disk. (Hint: If you are using vcbMounter you can use the option "-m ndb" to switch to network based disk access if this is what you want.) If you were attempting file-level access, stop the vmount Service by typing "net stop vmount2" on a command prompt to force vmount to re-scan for SAN LUNs and re-try the command.

An error occurred, cleaning up...

Sending soap request to : GetSummary

Received soap response from : GetSummary

Sending soap request to : remove

Received soap response from : remove

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Sending soap request to : GetInfo

Received soap response from : GetInfo

Deleted directory e:\mnt\test

Sending soap request to : logout

There seems to be some problem accessing the VMDK file, although the log files, VMX file etc is copied successfully. Could this be a problem with the VCB server and the ESX servers seeing the LUNs in a different way although the other files have been backed up ok?

Thanks in advance.

Regards,

Malte

Tags (4)
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4 Replies
dconvery
Champion
Champion

It looks to me by looking at the log that you are using a Clariion. Try uninstalling powerpath. There are some issues with current versions. Also, run a vcbSanDbg and direct it to a text file. Make sure it can "see" all connections to the VMFS LUNs.

When you installed VCB, did it ask you to install the virtual disk driver? You may have a security policy set to ingnore unsigned drivers, this will cause an issue too.

Also, in the future, please attache the entire log file as an attachment, don't paste it into the thread, makes for messy reading after a while.

Dave

************************

The most likely way for the world to be destroyed, most experts agree, is by accident. That's where we come in; we're computer professionals. We cause accidents.

Nathaniel Borenstein

Dave Convery, VCDX-DCV #20 ** http://www.tech-tap.com ** http://twitter.com/dconvery ** "Careful. We don't want to learn from this." -Bill Watterson, "Calvin and Hobbes"
maltic
Contributor
Contributor

Dave,

yes, it´s a EMC system. I will check if the multipathing software is installed. I attached the logfile you asked for, it seems that no VMFS volumes are found ... although a volume is existing in diskmgmt.msc (which is actually the VMFS volume).

Malte

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paulplatypus
Enthusiast
Enthusiast

I have been told by our Dell suppliers that VCB does not support multipath software on the EMC san. Here is what he said

"VCB does not support multipaths or multipathing software, hence a single HBA dedicated to the LUNs visible on each of the CX3's SPs"

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dconvery
Champion
Champion

Maltic -

As long as you have enable read-write access to the disk and this is what you are seeing with vcbSanDbg, then try uninstalling the powerpath.

Paulplatypus -

Not 100% true ... Some versions of powerpath ARE supported and it seems that the HP and Microsoft versions of the MPIO drivers work as well.Check out this KB -> http://kb.vmware.com/kb/1007479 it tells you the supported versions.

Dave

************************

The most likely way for the world to be destroyed, most experts agree, is by accident. That's where we come in; we're computer professionals. We cause accidents.

Nathaniel Borenstein

Dave Convery, VCDX-DCV #20 ** http://www.tech-tap.com ** http://twitter.com/dconvery ** "Careful. We don't want to learn from this." -Bill Watterson, "Calvin and Hobbes"
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