ESX hangs after deleting a snapshot

[Bjoern_Gies]

Hello together,

I tried deleting a snapshot of a server. The status log said "In progress",

but no progress was shown after 5 minutes and i closed the VI Client.

Now i can neither connect through the VI Client nor the HTTP/HTTPS interface.

Ping, SSH and other non-vmware related services are still running and reachable.

Also the VMs are online and reachable.

Restarting should be the last solution.

The snapshot is over 150 GB, on a RAID6 volume connected via SCSI320.

More hardware information:

2 x Intel Xeon 3,0 GHz, Single Core, HyperThreading disabled

Tyan Tiger i7320/S5350

8 GB FB-DDR1 memory

ESX version is 3.5.0 #64607.

Is there anything I can do to get him back?

He's "away" for around one hour now.

Thanks in advance

Björn

[steven_tolson · Accepted solution]

Hi Bjorn,

I had this problem the other day when deleting an old snapshot, the progress bar just sat at 95% for about 50 minutes, but did eventually complete.

After investigation I found after a snapshot is taken all new changes are written to a new file and when this snapshot is deleted these changes must be merged to the original VM file. If the snapshot was taken a long time ago (in my case 5 weeks) it can take a lond time for the merge to complete.

So perhaps patience will be the answer here....

Regards,

Steve

[Bjoern_Gies]

Hello Steven,

right, a few seconds ago he recovered.

Time is (in most cases ) the key.

Thanks

Björn

[steven_tolson]

Glad to hear it's all sorted.

All the best,

Steve