Deactivated Email

[aseljamel2]

Hi,

I would like to access vmware customer connect with my email (a.aljamel@it.misuratau.edu.ly), but couldn't. the system keeps displayinh a message of that my email is "deactivated" as shown in the image attached with this message.

I tried using the offered link, but no reaponse.

I need to schedule my exam by using that email as soon as possible.

help please or at least forwrd me to the right palce to help me.

Thanks in advance

[scott28tt]

What happens when you click the "contact support" link in your screenshot?

For issues related to certification exams, try emailing certification@vmware.com

[aseljamel2]

nothing happen, just a support form open, i filled in it and submitted it with no response.

[scott28tt]

And what happened when you emailed certification@vmware.com as per my previous reply?

[aseljamel2]

Thank you forcaring about my case, I appreciate that.

Curently, I have a Case 23924538807: Deactivated Email [ ref:_00D409hQR._500Hr1XHMRY:ref ].

After long time waiting, two days ago, I recieved a CC email that my case was forwarded to licensing_entitlement_support@vmware.com by Ramakrishna Devisetti, from Business application support team (rdevisetti@vmware.com).
I am still waiting.

[asmajlov]

Hi team

I have same problem where my account is deactivated and I sent per instructions email to VMware and I received first time response and after that they are ignoring me, no response at all. I am very disappointed at this point:((( 

I have read this thread and sent email to certification@vmware.com.

Thanks

[asmajlov]

Hi all,

For me, I sent a couple of emails to both email addresses below and no response for the last 1 month and more :(( 

• certification@vmware.com 
• mylearn_support@vmware.com

I kindly reminded them to provide an update, but it seems like the person/group that receiving the email is purposely ignoring my request. This behavior does not reflect well on vendors such as VMware, it sounds very unprofessional.

While I have been a loyal user of VMware in every organization I have worked for, I will try to move away from it. 

Thanks