abdulwahabjr
Contributor
Contributor

VMware account changes doesn't reflect to pearson vue changes

I changed my name at VMware from first and second named to the full name since week ago but didn't change at pearson vue. and I emailed certification@vmware.com and no response till now. And the cost me 149 gbp cause pearson didn't let me take the exam and refused to refund. I don't know why vmware doesn't support me on that.

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6 Replies
scott28tt
VMware Employee
VMware Employee

No users here can really help you beyond what the team behind certification@vmware.com can.

 


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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abdulwahabjr
Contributor
Contributor

certification@vmware.com didn't reply to any of my mails

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scott28tt
VMware Employee
VMware Employee

There is no point in sending them multiple emails on the same matter, all that does is create more tickets for the team to have to work through.

You can also contact Pearson VUE: https://home.pearsonvue.com/vmware/contact

 


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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abdulwahabjr
Contributor
Contributor

Pearson said that I can't refund the money I paid for the exam that I didn't take and asked to contact vmware. And VMware didn't respond to any mail since a week. For me that's the last time to deal with vmware or pearson.

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abdulwahabjr
Contributor
Contributor

The issue is solved by VMware. Thanks

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scott28tt
VMware Employee
VMware Employee

Glad you got it resolved.

 


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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