VMWare Advisors gave the wrong course number and it starts on the 17th !

[Sharmon]

Hello,

Can somebody help me?

I had asked to sign up for this course after speaking with one of your advisors for about 45 minutes on the phone. I needed this course for VPC 5.0 certification and I have just found out that the course that this advisor gave was NOT the course needed for this certification. I need the VMware 5.0: Install, Manage, Configure. NOT VMWare View 5.0: Install, Manage, Configure . I am aware that the course needed is $500 more and would like to change the enrollment to the online course starting on April 30 2012 -May 4 2012 and will make payment arrangements immediately. My organization does not even use VMWare view and my needs were explained to the advisor during the call. It was only through a colleague pointing this out that I noticed the name difference.

Course was successfully modified , thanks VM 🙂

[scott28tt · Accepted solution]

If you spoke to someone previously why not just call back and tell them your problem.

Oh, and it's vSphere: Install Configure Manage you need to attend.

[Sharmon]

Thanks for that. Getting information from VMWare when you don't know where to go to start with it like pulling teeth. This advisor had to "check something" 4 times when I called. As it is closer than 10 business days to the start of the course I was hoping for a number to call to see if I can get a customer sat changeover to the right course.  Even renewing a license took over a month of leaving voice messages and emails. 

[scott28tt]

There's a "Contact Us" link on the main Training page here: http://www.vmware.com/education

It points to this list of numbers: http://mylearn.vmware.com/contact.cfm?ui=www_edu