Confirmation email, certification and credly badge not received after passing VCP DCV

[ibrahimwuriebah]

Hi Everyone,
Am having same issue. However, for me, I completed the required training, took VCA DCV (which I received certificate and badge for). I took VCP on 3rd May 2023. Status is pass but am yet to receive a confirmation email, certificate and badge. Am still confused why I haven’t received certificate and badge.
Will appreciate if you can help look into it for me please. I can share any information you need to help.

[scott28tt]

Which exam did you pass which would count towards the VCP, and when?

What training did you complete which would count towards the VCP, and when?

From you having taken a PSE exam, it seems you might have taken your training with a VITA. That would mean you need to have taken the PSE version of the “Professional” exam, which the screenshot suggests you did not.

[SharelleP]

The VCTA is not a requirement to earning your VCP. VCPs, for new candidates, require you complete a training and an exam. Can you confirm which training you took and when? You will only be awarded the certification when all requirements are complete, not just an exam.

[ibrahimwuriebah]

Hi SharelleP,

I compted the VMware vSphere Install, Configure, and Manage training as required for VCP DCV training with Stanly community college based in the US. Training spanned from 24 August 2022 to 12 October 2022. After training I took VCTA and then VCP DVC.

Thanks for helping.

Warmest Regards.

Ibrahim.

[SharelleP]

Hi Ibrahim

I believe I have located your account. If I found the right one, there is no record of your training with Stanly. It would appear in Certification Manager under 'History'. It's possible that they didn't send the transcript record to us. Also, you may have taken the wrong version of the exam. When you take a community college training, you need to take the equivalent exam which includes 'PSE' in its number. As this has many parts to solve, your best option is to contact certification@vmware.com. But I would also reach out to Stanly to confirm that they sent your transcript information to us. Sorry I can't be more help

Sharelle

[ibrahimwuriebah]

Thank a zillion sharelleP. Below is an excerpt from the email they sent me at the start of my training with them. My ID with stanly is : ibah8165

Once you have taken and passed the 1V0-21.20PSE exam you will have proven to VMware that you took an ICM class with us, and will meet the VCP class requirement. You have two options to becoming fully VCP certified after this point.

Option 1 – Highly Recommended

You can continue your training with us by taking our Optimize and Scale course, at the end of which you will receive a discount voucher for 70% off the 2V0-21.20PSE VCP exam. Once you use that voucher to take the VCP exam and pass you will be fully VCP certified.

Option 2 – Not Recommended

You can take the 2V0-21.20 VCP exam at full price after taking the VCTA exam and be fully VCP certified if you pass the exam.

This option is not recommended because you will not be taking full advantage of SCC’s full offerings of support and assistance, and if you are not able to pass the VCP exam the first time, you will incur far more expenses than if you take the O&S class, and use the discount vouchers.

Either option will get you fully VCP certified so long as you take the PSE VCTA exam to prove to VMware that you have met the VCP class requirement.

NOTE: Now to help mitigate any questions about Stanly Community College being a certified VMware IT Academy.

SCC is a certified VMware IT Academy, and the classes we are offering do fulfill the prerequisite to sit for the VCP 7.0 exam. If you would like to confirm Stanly Community College’s status, please contact VMware at itacademy@vmware.com. There are two classes being offered, and they are ICM which aligns with the VCTA certification, and O&S which aligns with the VCP certification.

[SharelleP]

Hi Ibrahim

I can clearly see that Stanly has NOT provided you with the correct information. Option 1 is correct. But Option 2 is not correct. As a candidate new to VCP, a training is required. Visit the cert page to see all of the options. You select your current experience from the left to provide the paths for you. https://www.vmware.com/learning/certification/vcp-dcv.html

You can't just take an exam and earn your VCP. In your position, I would complain to Stanly about their incorrect information. We can't waive any training requirement for the VCP in this circumstance. I will bring the message to the attention of our team to ensure Stanly are not providing incorrect information in the future. 

[ibrahimwuriebah]

Hi Sharelle,

What they meant I believe is having completed the "Install, Configure and Manage" Training you have fullfiled exam requirement for VCP just that you can get 70% discount for VCTA. If you continue training with them and take let's say take "Optimize and Scale" training you can get 70% discount on VCP DCV exams.

Based on Exam requirement on the certification page. We completed one of the required training options "Install, configure and Mange". 

[ibrahimwuriebah]

Hi SharelleP,

Just as you pointed out two reason might have been the problem.

Taking the wrong exam version (Maybe 2V0.20.21PSE and not 2V020.21)

Stanly failed to update my training record with VMWare.

Really appreciat you comming through from me to help.

Thank you.

[ibrahimwuriebah]

Hi SharelleP,

That was just an excert from one of stanly's updates to students. We had an intense training and lots of Labs.

We used Stanly own lab environment and also VMWare D2L Brightspace Labs.

[scott28tt]

I did mention in my earlier reply that you would need to have taken the PSE version of the Professional exam, which you can only do using a voucher from your VITA.

[ibrahimwuriebah]

Trust you are doing a fantastic and sefless job. Really appreciate your sacrifce.

Thank you.

Any advice on how to proceed? Just fowarded a mail to vmware cert support to help update my profile from 2V0-21.20 to 2V0-21.20VCP PSE .

[SharelleP]

Working with certification support is really the only option. I hope it works out for you.