not able to download patches in VMware Update Manager

[Byron_Zhao]

Just have an VMware Update Manager 4 installed, but it failed to download any patches. I already have network team open up our proxy on port 80/443 to allow this server connect to *.vmware.com, *.shavlik.com, and *.microsoft.com. From this server, I have no problem with IE browsing these three websites. Test Connection still won't work since proxy is still not allow ICMP packets to ping.

When I checked Update Manager's log, I found the following messages. Does anyone know what might cause this? Thanks in advance.

Error 12007 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

Download https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml failed, err: Error 12007 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml

Reached retry download limit

Executing download job throws error: Reached retry download limit Download failed for url: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml Download job finished, bytes downloaded = 0; notify all

Download job finished Removing download job in queue

Current download count: 0

download file error, retring: downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml failed, 0 bytes downloaded.

HttpDownloadFile:: url=https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xml, destPath=C:\DOCUME_1\SV-VCA1\LOCALS~1\Temp\vcibswxiyrp.tmp

BZ

[Troy_Clavell · Accepted solution]

maybe this will help?

http://kb.vmware.com/kb/1012926

[Byron_Zhao]

Troy,

I don't know what else to say, but thank you.

I think I ran into this KB before. Tried it, but it didn't work. That was the time I sent request to our network team to have those three domains open up in our proxy. After they did, I removed the proxy setting in VMware Update Manager. That was the time, IE worked on those websites, but Update Manager didn't. While I was trying to reply you with a "not working" after I saw the KB you mentioned, something in my mind told me to try it anyway. Guess what? The Test Connection works for the first time. When I clicked on Download, I could see it start downloading patches to the local folder.

BZ