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qisl
Contributor
Contributor

VUM can't connect to vmware.com

I recently upgraded to VCSA 6.5. I've never used VUM, but I want to use it. VUM is unable to connect with VMware.com.

I'm using VMware VCSA 6.5.0-7312210

I've set the proxy server on the VCSA. When I test the connection, using the GUI, I get a message that says that Internet connection test can access http://www.microsoft.com, but not http://www.vmware.com.

When I look in the log file on the vcsa, I see messages like:

2018-01-12T04:47:03.038Z warning vmware-vum-server[7F12BD106700] [Originator@6876 sub=Default] File download error: downloading file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml failed, 0 bytes downloaded.. Retrying^M

But when I run "wget https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml" in /tmp, I get an xml file that is the same as running the wget on a Linux system in the same subnet:

<?xml version="1.0" encoding="UTF-8"?>

<vmwdpm:vendorList xmlns:vmwdpm="http://www.vmware.com/depotmanagement" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.vmware.com/depotmanagement ../../depot-index-xml.xsd">

    <vendor>

        <name>Cisco Systems, Inc.</name>

        <code>csco</code>

        <indexfile>csco-index.xml</indexfile>

        <relativePath>esx/csco</relativePath>

    </vendor>

    <vendor>

        <name>Cisco Systems, Inc.</name>

        <code>csco</code>

        <indexfile>csco-esx-index.xml</indexfile>

        <relativePath>esx/csco</relativePath>

        <content>

            <name>VMware ESX</name>

            <type>http://www.vmware.com/depotmanagement/esx</type>

        </content>

    </vendor>

</vmwdpm:vendorList>

Why is VUM running on the VCSA having trouble connecting to

  https://hostupdate.vmware.com

  http://vapp-updates.vmware.com

?

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5 Replies
UmeshAhuja
Commander
Commander

Hi,

Try doing the below steps

when you are unable to update in vSphere Update Manager, re-install Microsoft XML Core Services 4.0 and restart the VMware Updated Manager services.

  1. Re-install the Microsoft XML Core Services 4.0. For more information, see MSXML 4.0 Service Pack 3.
  2. Restart the vSphere Update Manager server service. For more information, see Stopping, starting, or restarting the vSphere Update Manager service (1039328).`
Thanks n Regards
Umesh Ahuja

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753713
Enthusiast
Enthusiast

I have the same error with the VCSA 6.5.0.14000

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bggb29
Expert
Expert

Same issue vcsa 6.5 0.2200.

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flamingo2
Contributor
Contributor

Exactly the same in version 6.7.0.43000 and 6.7.0.44000. It used to work in earlier versions.

The appliance itself updates without any problems, but I now have to manually download the updates for the hosts.

Anyone get it sorted?

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