Re: 'VMware Update Manager had a failure' Error Me...

KiwiSi · ‎09-24-2008

Hi all,

I am getting the error message 'VMware Update Manager had a failure' when I go to perform a 'Scan for Updates' task on an ESX server in the Virtual Infrastructure Client.

The version details of the ESX Server is 3.5.9, 6477 and the VMware Update Manager Client is 1.0.0.63959.

The following is from the VUM log file (see at the bottom of this message) - which indicates (unless I've missed something) that the error message is to do with ""Task execution has failed: UpdateUid: ESX350-200808408-BG invalid scan status: 4 without prerequisite."

I have created and attached a baseline to the ESX server and have also performed a VUM update. I have also checked and can confirm that the relevant firewall ports are also open in ESX as recommended in other Forum postings for similar VUM errors.

Any assistance much appreciated.

Thanks in advance,

Simon

Log File:

Filter added for : session[1D158701-455C-43D9-870B-7633D1CFDF11]4A957376-8745-46EE-AB3B-3AD68B969DCD

The number of tasks: 1

Scheduling task ScanTask that imposes 2 for Alpine new load: 2 Starting task ScanTask

--2008-09-25 00:23:23:175 'VciScanTask.ScanTask' 2272 INFO-- VciTask { id: ScanTask, type: com.vmware.vcIntegrity.ScanTask }: Setting VC task state to: running

ProcessUpdate

2008-09-25 00:23:23:191 'VciScanTask.ScanTask' 3788 DEBUG-- Task started... Locking host-48 The number of tasks: 2 Scheduling task VciHostScanTask that imposes 1 for Alpine new load: 3 Starting task VciHostScanTask ~~2008-09-25 00:23:23:191 'VciHostScanTask.VciHostScanTask' 3788 INFO~~ Add scan host: host-48 --2008-09-25 00:23:23:191 'SingleHostScanTask.SingleHostScanTask' 3788 DEBUG-- No authentication data for current VC user The number of tasks: 3 Scheduling task ChainedTaskContainer Starting task ChainedTaskContainer Locking host-48 The number of tasks: 4 Scheduling task SingleHostScanTask that imposes 3 for ESX: host-48 new load: 3 that imposes 2 for Alpine new load: 5 Starting task SingleHostScanTask --2008-09-25 00:23:23:191 'SingleHostScanTask.SingleHostScanTask' 3788 DEBUG-- Task started... Custom depot in use: Checking firewall configuration for host: 192.168.1.12 Ruleset name: updateManager Firewall ruleset already activated ~~2008-09-25 00:23:37:874 'SingleHostScanTask.SingleHostScanTask' 3788 ERROR~~ Task execution has failed: UpdateUid: ESX350-200808408-BG invalid scan status: 4 without prerequisite. --2008-09-25 00:23:37:889 'VciScanTask.ScanTask' 3788 DEBUG A subTask finished: VciHostScanTask

2008-09-25 00:23:37:921 'VciScanTask.ScanTask' 3788 DEBUG-- SerializeToVimFault fault: (integrity.fault.VcIntegrityFault) { dynamicType = <unset>, msg = "" } Converted fault: (vim.fault.ExtendedFault) { dynamicType = <unset>, faultTypeId = "com.vmware.vcIntegrity.VcIntegrityFault", data = (vim.KeyValue) [ (vim.KeyValue) { dynamicType = <unset>, key = "dynamicType", value = "", }, (vim.KeyValue) { dynamicType = <unset>, key = "dynamicProperty", value = "", } ], msg = "" } --2008-09-25 00:23:37:921 'VciScanTask.ScanTask' 3788 INFO VciTask , type: com.vmware.vcIntegrity.ScanTask }: Setting VC task state to: error

~~2008-09-25 00:23:38:139 'VciScanTask.ScanTask' 3788 DEBUG~~ Task finished...

~~2008-09-25 00:23:38:139 'SingleHostScanTask.SingleHostScanTask' 3788 DEBUG~~ Task finished...

Simon Seagrave TechHead VMware vExpert 2009,2010,2011,2012 http://techhead.co http://twitter.com/kiwi_si

Texiwill · ‎09-25-2008

Hello,

I had a similar problem. If you run the SCAN and look at the CLI process list you may find gpg is going defunct. Not sure why that would happen, but the fix was to run esxupdate by hand from the SC.

esxupdate -d http://VUMServer/vci/hostupdates/hostupdate/esx-3.5.0 scan

Replace scan with update when you want to update.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

CIO Virtualization Blog: http://www.cio.com/blog/index/topic/168354

As well as the Virtualization Wiki at http://www.astroarch.com/wiki/index.php/Virtualization

--
Edward L. Haletky
vExpert XIV: 2009-2023,
VMTN Community Moderator
vSphere Upgrade Saga: https://www.astroarch.com/blogs
GitHub Repo: https://github.com/Texiwill

KiwiSi · ‎09-25-2008

Hi Edward,

Thanks for the reply.

I took your advice and ran the command 'esxupdate -d http://VUMServer/vci/hostupdates/hostupdate/esx-3.5.0 scan' though unfortuantely it failed. I double checked, what I think is the path to the update library which I found was located in 'C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager\Data\hostupdate\esx\esx-3.5.0'. This differs a little from the path you gave so am not sure if I'm using a different version of VUM that may store it's library in a new, albeit minor, location.

I tried the command again using what I think the path, in my instance, should be: 'esxupdate -d http://VUMServer/vci/hostupdates/hostupdate/ esx/esx-3.5.0 scan' and it worked. I could see all the available updates in the library!

I then proceeded to run the command again but this time using the 'update' switch. Unfotununately this time I received the following messages (Please note: the following is just a sample - the rest of the content gave the same error(s)). If I'm not mistaken it is saying that my ESX server doesn't require any of the patches available - which I find suprising as it is quite an old build and no patches have ever been applied.

requires ESX350-200808408-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires ESX350-200808408-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200802303-SG, but it is not applicable.

requires ESX350-200808406-SG, but it is not applicable.

requires ESX350-200802305-SG, but it is not applicable.

requires ESX350-200802306-BG, but it is not applicable.

requires ESX350-200802408-SG, but it is not applicable.

requires ESX350-200803209-UG, but it is not applicable.

requires ESX350-200808410-BG, but it is not applicable.

requires ESX350-200803212-UG, but it is not applicable.

requires ESX350-200803213-UG, but it is not applicable.

requires ESX350-200803214-UG, but it is not applicable.

requires ESX350-200808403-BG, but it is not applicable.

requires ESX350-200804405-BG, but it is not applicable.

requires ESX350-200805504-SG, but it is not applicable.

requires ESX350-200805505-SG, but it is not applicable.

requires ESX350-200805506-SG, but it is not applicable.

requires ESX350-200805507-SG, but it is not applicable.

requires ESX350-200805514-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200808203-UG, but it is not applicable.

requires ESX350-200808205-UG, but it is not applicable.

requires ESX350-200808206-UG, but it is not applicable.

requires ESX350-200808412-BG, but it is not applicable.

requires ESX350-200808401-BG, but it is not applicable.

requires ESX350-200808210-UG, but it is not applicable.

requires ESX350-200808211-UG, but it is not applicable.

requires ESX350-200808212-UG, but it is not applicable.

requires ESX350-200808213-UG, but it is not applicable.

requires ESX350-200808214-UG, but it is not applicable.

requires ESX350-200808215-UG, but it is not applicable.

requires ESX350-200808217-UG, but it is not applicable.

requires ESX350-200808218-UG, but it is not applicable.

superseded by .

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200802303-SG, but it is not applicable.

requires ESX350-200808406-SG, but it is not applicable.

requires ESX350-200802305-SG, but it is not applicable.

requires ESX350-200802306-BG, but it is not applicable.

requires ESX350-200802408-SG, but it is not applicable.

requires ESX350-200808218-UG, but it is not applicable.

requires ESX350-200808205-UG, but it is not applicable.

requires ESX350-200808413-SG, but it is not applicable.

requires ESX350-200808401-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808401-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808205-UG, but it is not applicable.

requires ESX350-200808213-UG, but it is not applicable.

requires ESX350-200808210-UG, but it is not applicable.

requires ESX350-200808215-UG, but it is not applicable.

requires ESX350-200808214-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200803209-UG, but it is not applicable.

requires ESX350-200808410-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200803212-UG, but it is not applicable.

requires ESX350-200803213-UG, but it is not applicable.

requires ESX350-200803214-UG, but it is not applicable.

requires ESX350-200808217-UG, but it is not applicable.

requires ESX350-200808211-UG, but it is not applicable.

requires ESX350-200808401-BG, but it is not applicable.

superseded by .

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200803214-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808205-UG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

requires ESX350-200803212-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808201-UG, but it is not applicable.

requires ESX350-200808402-BG, but it is not applicable.

requires ESX350-200808408-BG, but it is not applicable.

superseded by .

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

requires http://'3.5.0-6460*' but these bundles cannot be found. Please make sure they are in the depot and specified in the bundle list.

requires ESX350-200808408-BG, but it is not applicable.

~~root@ml110g4ESX35 root~~#

Any ideas or suggestions much appreciated.

Thanks again,

Simon

Simon Seagrave TechHead VMware vExpert 2009,2010,2011,2012 http://techhead.co http://twitter.com/kiwi_si

dmadden · ‎09-25-2008

Attempt a scan again from Virtualcenter. Then post the end portion of the /var/log/vmware/esxupdate.log file located on the service console.

KiwiSi · ‎09-25-2008

Hi there,

Please find theend port of the esxupdate.log file below. The error I receive in the VIC for the 'Scan Entity' task is 'VMware Update Manager has a failure'.

Thanks for your help,

Simon

5507-S G not satisfied: matches=['ESX350-200805507-SG'] newest=['ESX350-200805507-SG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200805514-B G not satisfied: matches=['ESX350-200805514-BG'] newest=['ESX350-200805514-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808201-U G not satisfied: matches=['ESX350-200808201-UG'] newest=['ESX350-200808201-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808202-U G not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808203-U G not satisfied: matches=['ESX350-200808203-UG'] newest=['ESX350-200808203-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808205-U G not satisfied: matches=['ESX350-200808205-UG'] newest=['ESX350-200808205-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808206-U G not satisfied: matches=['ESX350-200808206-UG'] newest=['ESX350-200808206-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808207-U G not satisfied: matches=['ESX350-200808207-UG'] newest=['ESX350-200808412-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808209-U G not satisfied: matches=['ESX350-200808209-UG'] newest=['ESX350-200808401-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808210-U G not satisfied: matches=['ESX350-200808210-UG'] newest=['ESX350-200808210-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808211-U G not satisfied: matches=['ESX350-200808211-UG'] newest=['ESX350-200808211-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808212-U G not satisfied: matches=['ESX350-200808212-UG'] newest=['ESX350-200808212-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808213-U G not satisfied: matches=['ESX350-200808213-UG'] newest=['ESX350-200808213-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808214-U G not satisfied: matches=['ESX350-200808214-UG'] newest=['ESX350-200808214-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808215-U G not satisfied: matches=['ESX350-200808215-UG'] newest=['ESX350-200808215-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808217-U G not satisfied: matches=['ESX350-200808217-UG'] newest=['ESX350-200808217-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200808218-U G not satisfied: matches=['ESX350-200808218-UG'] newest=['ESX350-200808218-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 1-UG not satisfied: matches=['ESX350-200808201-UG'] newest=['ESX350-200808201-UG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 2-UG not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080320 8-UG not satisfied: matches=['ESX350-200803208-UG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350-200808408-BG'] qualifie d=[]

DEBUG: scan: CR: dep 3.5.0-6460* not sat isfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-200802303-SG not satisfied: matches=['ESX350-200802303-SG'] newest=['ESX350-200802303-SG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200802304-SG not satisfied: matches=['ESX350-200802304-SG'] newest=['ESX350-200808406-SG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200802305-SG not satisfied: matches=['ESX350-200802305-SG'] newest=['ESX350-200802305-SG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200802306-BG not satisfied: matches=['ESX350-200802306-BG'] newest=['ESX350-200802306-BG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200802408-SG not satisfied: matches=['ESX350-200802408-SG'] newest=['ESX350-200802408-SG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200802415-SG not satisfied: matches=['ESX350-200802415-SG'] newest=['ESX350-200808218-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803201-UG not satisfied: matches=['ESX350-200803201-UG'] newest=['ESX350-200808205-UG', ' ESX350-200808413-SG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200803202-UG not satisfied: matches=['ESX350-200803202-UG'] newest=['ESX350-200808401-BG', ' ESX350-200808201-UG', 'ESX350-200808401-BG', 'ESX350-200808201-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200803203-UG not satisfied: matches=['ESX350-200803203-UG'] newest=['ESX350-200808205-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803204-UG not satisfied: matches=['ESX350-200803204-UG'] newest=['ESX350-200808213-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803205-UG not satisfied: matches=['ESX350-200803205-UG'] newest=['ESX350-200808210-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803206-UG not satisfied: matches=['ESX350-200803206-UG'] newest=['ESX350-200808215-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803207-UG not satisfied: matches=['ESX350-200803207-UG'] newest=['ESX350-200808214-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803208-UG not satisfied: matches=['ESX350-200803208-UG'] newest=['ESX350-200808408-BG', ' ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350-200808408-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200803209-UG not satisfied: matches=['ESX350-200803209-UG'] newest=['ESX350-200803209-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803210-UG not satisfied: matches=['ESX350-200803210-UG'] newest=['ESX350-200808410-BG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803211-UG not satisfied: matches=['ESX350-200803211-UG'] newest=['ESX350-200808201-UG', ' ESX350-200808402-BG', 'ESX350-200808201-UG', 'ESX350-200808402-BG', 'ESX350-2008 08201-UG', 'ESX350-200808201-UG', 'ESX350-200808402-BG', 'ESX350-200808402-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200803212-UG not satisfied: matches=['ESX350-200803212-UG'] newest=['ESX350-200803212-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803213-UG not satisfied: matches=['ESX350-200803213-UG'] newest=['ESX350-200803213-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803214-UG not satisfied: matches=['ESX350-200803214-UG'] newest=['ESX350-200803214-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803215-UG not satisfied: matches=['ESX350-200803215-UG'] newest=['ESX350-200808217-UG', ' ESX350-200808217-UG'] qualified=[]

DEBUG: scan: CR: dep ESX350-200803216-UG not satisfied: matches=['ESX350-200803216-UG'] newest=['ESX350-200808211-UG'] q ualified=[]

DEBUG: scan: CR: dep ESX350-200803217-UG not satisfied: matches=['ESX350-200803217-UG'] newest=['ESX350-200808401-BG', ' ESX350-200808401-BG', 'ESX350-200808401-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 2-UG not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080240 3-BG not satisfied: matches=['ESX350-200802403-BG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350- 200808408-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 1-UG not satisfied: matches=['ESX350-200808201-UG'] newest=['ESX350-200808201-UG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 2-UG not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 8-BG not satisfied: matches=['ESX350-200808408-BG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080550 2-BG not satisfied: matches=['ESX350-200805502-BG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG'] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 2-UG not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080321 4-UG not satisfied: matches=['ESX350-200803214-UG'] newest=['ESX350-200803214-UG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 8-BG not satisfied: matches=['ESX350-200808408-BG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080550 2-BG not satisfied: matches=['ESX350-200805502-BG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG'] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 5-UG not satisfied: matches=['ESX350-200808205-UG'] newest=['ESX350-200808205-UG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 8-BG not satisfied: matches=['ESX350-200808408-BG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 8-BG not satisfied: matches=['ESX350-200808408-BG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 8-BG not satisfied: matches=['ESX350-200808408-BG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080321 2-UG not satisfied: matches=['ESX350-200803212-UG'] newest=['ESX350-200803212-UG '] qualified=[]

DEBUG: scan: CR: dep ESX350-20080840 2-BG not satisfied: matches=['ESX350-200808402-BG'] newest=['ESX350-200808402-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080321 1-UG not satisfied: matches=['ESX350-200803211-UG'] newest=['ESX350-200808201-UG ', 'ESX350-200808402-BG', 'ESX350-200808201-UG', 'ESX350-200808402-BG', 'ESX350- 200808201-UG', 'ESX350-200808201-UG', 'ESX350-200808402-BG', 'ESX350-200808402-B G'] qualified=[]

DEBUG: scan: CR: dep ESX350-20080320 8-UG not satisfied: matches=['ESX350-200803208-UG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350-200808408-BG'] qualifie d=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080820 2-UG not satisfied: matches=['ESX350-200808202-UG'] newest=['ESX350-200808408-BG '] qualified=[]

DEBUG: scan: CR: dep 3.5.0-6460* not satisfied: matches=[] newest=[] qualified=[]

DEBUG: scan: CR: dep ESX350-20080240 3-BG not satisfied: matches=['ESX350-200802403-BG'] newest=['ESX350-200808408-BG ', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350-200808408-BG', 'ESX350- 200808408-BG'] qualified=[]

Simon Seagrave TechHead VMware vExpert 2009,2010,2011,2012 http://techhead.co http://twitter.com/kiwi_si

paul-bogodynami · ‎09-25-2008

Not running VMware converter on same VC as update manager?

dmadden · ‎09-25-2008

Usually "update manager had a failure" means that your ESX server cannot communicate with update manager due to routing or dns issues. However, I don't see that from the logs (though the esxupdate log file is very big). Are other esx servers having this problem?

If all of your servers are having this problem, then you may have corruption in your update manager database or patch repository. The easiest and least painful way to fix that is to do the following:

- uninstall update manager server

- delete the patch repository (default location is c:documents and settings\allusers\application data\vmware\update manager\data)

- Perform a fresh install

- Specify to use an existing database (select yes to reinitialize your database) - warning this will remove all of your baselines; if you have VC installed in the same database as Update Manager it will only delete the Update Manager entries

- Finish the install

- Wait until update signature completes

- Try again

If that still doesn't work, open a ticket with support

christianZ · ‎09-25-2008

Task execution has failed: UpdateUid: ESX350-200808408-BG invalid scan status: 4 without prerequisite.

What I can see is that you miss the update...408.

Check your vci-integrity.xml file for all configs and then try to download updates. During that you can check the vum log file (vmware-vci-log*.log).

Texiwill · ‎09-25-2008

Hello,

I did as dmadden suggested once when I had some data corruption. It fixed the problem for me. THat is the approach I would take.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

CIO Virtualization Blog: http://www.cio.com/blog/index/topic/168354

As well as the Virtualization Wiki at http://www.astroarch.com/wiki/index.php/Virtualization

--
Edward L. Haletky
vExpert XIV: 2009-2023,
VMTN Community Moderator
vSphere Upgrade Saga: https://www.astroarch.com/blogs
GitHub Repo: https://github.com/Texiwill

KiwiSi · ‎09-25-2008

Hi all,

Thanks for all your replies so far. I followed dmadden's advise and deinstalled, cleared the library and reinstalled VUM again. This time things looked like they were going much better, as all the patches were downloaded successfully and stored into the library. However once they had finished and I went to perform a scan on a VM to which I'd already attached a baseline I received the original error message again, "VMware Update Manager has a failure' - here is the line in the logs where it looks like it fails:

'SingleHostScanTask.SingleHostScanTask' 2392 ERROR] Task execution has failed: UpdateUid: ESX350-200808408-BG invalid scan status: 4 without prerequisite.'

Any other suggestions or ideas much appreciated.

Thanks,

Simon

www.techhead.co.uk

Simon Seagrave TechHead VMware vExpert 2009,2010,2011,2012 http://techhead.co http://twitter.com/kiwi_si

Texiwill · ‎09-26-2008

Hello,

In this case I would open an SR with your VMware Support Representative.

Best regards,

Edward L. Haletky

VMware Communities User Moderator

====

CIO Virtualization Blog: http://www.cio.com/blog/index/topic/168354

As well as the Virtualization Wiki at http://www.astroarch.com/wiki/index.php/Virtualization

--
Edward L. Haletky
vExpert XIV: 2009-2023,
VMTN Community Moderator
vSphere Upgrade Saga: https://www.astroarch.com/blogs
GitHub Repo: https://github.com/Texiwill

KiwiSi · ‎02-08-2009

Hi all,

Here's a rather delayed update for those who may stumble upon this thread.

I did get it working in the end though by chance more than anything. I had to move the Virtual Center Server onto another machine so I installed a fresh copy and imported the DB from the existing installation. I then re-tried adding the baseline and applying the patches and now for some reason it all works.

I can only think that there was perhaps a slight misconfiguration on the old server- though I have nothing technical or substantial to back this up with.

Thanks to all that originally responded (points assigned).

Cheers,

Si

_________________

www.techhead.co.uk

Simon Seagrave TechHead VMware vExpert 2009,2010,2011,2012 http://techhead.co http://twitter.com/kiwi_si

vm2i · ‎05-20-2009

I had this issue as well and found that the time/date on my host was incorrect. Changed the time/date and started installing the updates.

Texiwill · ‎05-20-2009

Hello,

Moved to Update Manager forum.

I have had issues with databases being corrupted as well. Or it appears to be the db.

Best regards, Edward L. Haletky VMware Communities User Moderator, VMware vExpert 2009, DABCC Analyst[/url]
Now Available on Rough-Cuts: 'VMware vSphere(TM) and Virtual Infrastructure Security: Securing ESX and the Virtual Environment'[/url]
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--
Edward L. Haletky
vExpert XIV: 2009-2023,
VMTN Community Moderator
vSphere Upgrade Saga: https://www.astroarch.com/blogs
GitHub Repo: https://github.com/Texiwill

Wimo · ‎05-20-2009

To throw in my 2 cents - the problem for us (same helpful error message) was that the host couldn't find the VC/VUM server. Had to add a line to resolv.conf:

search <active-directory-domain>.com

then service network restart

All

'VMware Update Manager had a failure' Error Message