I am getting this error message for VCSA 7.0 - Update Planner "Unexpected error occurred while fetching the updates"
Also getting errors under "Interoperability" - Unexpected error occurred while fetching the interoperability details
I have tried:
"SSH into VCSA 7.0 and run the below command:
rm /etc/applmgmt/appliance/software_update_state.conf
After removing the file, VCSA patched successfully."
Also
Resetting VMware Update Manager Database on a vCenter Server Appliance:
I am now stuck at why this update planner is no longer working.
Any help would be appreciated on this on.
I pass the update 7.0.1.00200 to 7.0.1.00300
shell
rm /etc/applmgmt/appliance/software_update_state.conf
renew the update scan, download update, apply update.
Wait long minute in dark, no progression view in VCSA Console, but the update pass in background.
We can see in syslog in ssh some mouvement operation.
VCSA restart, and you are un 7.0.1.00300 !
tested in non-production environnement, for observing the stability before apply in production
I pass the update 7.0.1.00200 to 7.0.1.00300
shell
rm /etc/applmgmt/appliance/software_update_state.conf
renew the update scan, download update, apply update.
Wait long minute in dark, no progression view in VCSA Console, but the update pass in background.
We can see in syslog in ssh some mouvement operation.
VCSA restart, and you are un 7.0.1.00300 !
tested in non-production environnement, for observing the stability before apply in production
I've the same issue. Any help?
Thanks for in advance.
Same issue after upgrading from vCenter 7.0.1 to 7.0.2.
7.0.1 worked perfectly.
Any ideas?
We have the same issue on 7.0.2
Checking directly from the vCenter Appliance it works.
In some old VC known issues release notes I found:
When you use the Update Planner, in the vSphere Client you might see Unexpected error occurred while fetching the updates When you use Update Planner, which is part of vSphere Lifecycle Manager, used to facilitate vCenter Server updates, you might see the following error in the vSphere Client: Unexpected error occurred while fetching the updates The issue occurs when you use a custom HTTPS port that prevents you from running interoperability reports by using the vSphere Client.
We're not using a custom HTTPS port.
It's listed under "known issues from previous releases" link in the release notes.
Still not fixed in VCSA 7.0 U2a.
still experiencing the issue, it was about the only thing i was excited about, actual update management like every other major software platform.
only thing still not working...
Same situation here:
vCenter Version: 7.0.2.00000 Build number 17694817
Same issue here - current feedback from VMware GSS
"As of today, we do not have a conclusive answer based on the investigation of the problem report.
As always, I will keep you updated."
Same situation in vCenter Version: 7.0.2.00100 Build number 17920168
Same error here: vCenter Version: 7.0.2.00100 Build number 17920168. Did not have this error in v7.0.1.
Error is happening on vCenter 7.0.2 build 17920168
Update from VMware Support:
"... The issue is resolved in an upcoming release: vCenter P03
We do not have an exact date for this release date as VMware does not make this information publicly available.
There is no workaround that can fix the Interoperability page. If interoperability report needs to be generated before VC 7.0 P03 is released, it can be generated by manually invoking the API:
Moderator edit by wila: Fixed link to remove the domain protection crap from mimecast where you have to "register your device" in order to visit the link above because it gets rerouted through mimecast.
I also had same error when at: vCenter Version: 7.0.2.00100 Build number 17920168.
As probably most people know, there is a new Critical patch released on 24th May 2021: vCenter Server 7.0 Update 2b.
Read: https://www.vmware.com/security/advisories/VMSA-2021-0010.html
After I installed the patch, this warning went away. This brings the vCentre to vCenter Version: 7.0.2.00200 Build number 17958471.
Sorry, after a while, the error warning came back ![]()
Yep. Also on vCenter Version: 7.0.2.00200 Build number 17958471.
"Unexpected error occurred while fetching the updates"
Most users are seeing this issue on all 7.0 versions. There is a code change planned and the fix will be available in 7.0 U3 (expected Oct 2021)
Thanks for the confirmation! Looking forward to it.
Appears to be resolved in 7.0 Update 2c Release Notes
If the PNID of the management network of your vCenter Server system contains lower and upper case characters, the Update Planner fails to fetch updates and generate interoperability reports. In the vSphere Client, you see an error such as Unexpected error occurred while fetching the updates.
This issue is resolved in this release.
Not for everyone—we still see it on 7.0.2.00400 18356314 aka 7.0 Update 2c.
