VMware Cloud Community
Richardkovics
Contributor
Contributor
Jump to solution

VCSA 7.0 - Update Planner "Unexpected error occurred while fetching the updates"

I am getting this error message for VCSA 7.0 - Update Planner "Unexpected error occurred while fetching the updates"

Also getting errors under "Interoperability" - Unexpected error occurred while fetching the interoperability details

I have tried:

"SSH into VCSA 7.0 and run the below command:

rm /etc/applmgmt/appliance/software_update_state.conf

After removing the file, VCSA patched successfully."

Also

Resetting VMware Update Manager Database on a vCenter Server Appliance:

VMware Knowledge Base

I am now stuck at why this update planner is no longer working.

Any help would be appreciated on this on.

63 Replies
spoofingcorp
Contributor
Contributor
Jump to solution

I pass the update 7.0.1.00200 to 7.0.1.00300

shell

rm /etc/applmgmt/appliance/software_update_state.conf

renew the update scan, download update, apply update.

Wait long minute in dark, no progression view in VCSA Console, but the update pass in background.

We can see in syslog in ssh some mouvement operation.

VCSA restart, and you are un 7.0.1.00300 !

tested in non-production environnement, for observing the stability before apply in production 

 

Reply
0 Kudos
spoofingcorp
Contributor
Contributor
Jump to solution

I pass the update 7.0.1.00200 to 7.0.1.00300

shell

rm /etc/applmgmt/appliance/software_update_state.conf

renew the update scan, download update, apply update.

Wait long minute in dark, no progression view in VCSA Console, but the update pass in background.

We can see in syslog in ssh some mouvement operation.

VCSA restart, and you are un 7.0.1.00300 !

tested in non-production environnement, for observing the stability before apply in production 

Reply
0 Kudos
Diagnh
Contributor
Contributor
Jump to solution

I've the same issue. Any help?

Thanks for in advance.

Reply
0 Kudos
HCDataCentreTea
Contributor
Contributor
Jump to solution

Same issue after upgrading from vCenter 7.0.1 to 7.0.2.

7.0.1 worked perfectly.

Any ideas?

Reply
0 Kudos
L-the-Herzer
Contributor
Contributor
Jump to solution

We have the same issue on 7.0.2

  • Version: 7.0.2
  • Build: 17694817
  •  
Unexpected error occurred while fetching the updates

L-the-Herzer_0-1619599380964.png

Checking directly from the vCenter Appliance it works.

 

In some old VC known issues release notes I found:

When you use the Update Planner, in the vSphere Client you might see Unexpected error occurred while fetching the updates When you use Update Planner, which is part of vSphere Lifecycle Manager, used to facilitate vCenter Server updates, you might see the following error in the vSphere Client: Unexpected error occurred while fetching the updates The issue occurs when you use a custom HTTPS port that prevents you from running interoperability reports by using the vSphere Client.

We're not using a custom HTTPS port.

Reply
0 Kudos
HCDataCentreTea
Contributor
Contributor
Jump to solution

It's listed under "known issues from previous releases" link in the release notes.

 

Still not fixed in VCSA 7.0 U2a.

 

 

bsw-ideal
Contributor
Contributor
Jump to solution

VCSA 7.0.2.00000

still experiencing the issue, it was about the only thing i was excited about, actual update management like every other major software platform.

only thing still not working...

ekzidua
Contributor
Contributor
Jump to solution

Same situation here:

vCenter Version: 7.0.2.00000 Build number 17694817 

ekzidua_0-1619731415209.png

 

NeilColyn
Contributor
Contributor
Jump to solution

Same issue here - current feedback from VMware GSS

"As of today, we do not have a conclusive answer based on the investigation of the problem report.
As always, I will keep you updated."

NeilColyn_0-1620063063124.png

NeilColyn_2-1620063100278.png

 

Reply
0 Kudos
Biemer
Enthusiast
Enthusiast
Jump to solution

Same situation in vCenter Version: 7.0.2.00100 Build number 17920168

Consider marking this response as "Correct" or "Helpful" if you think my response helped you in any way.
ninjabrum
Enthusiast
Enthusiast
Jump to solution

Same error here: vCenter Version: 7.0.2.00100 Build number 17920168.  Did not have this error in v7.0.1.

Alinden
Contributor
Contributor
Jump to solution

Error is happening on vCenter 7.0.2 build 17920168

Reply
0 Kudos
NeilColyn
Contributor
Contributor
Jump to solution

Update from  VMware Support:

"... The issue is resolved in an upcoming release: vCenter P03
We do not have an exact date for this release date as VMware does not make this information publicly available.

There is no workaround that can fix the Interoperability page. If interoperability report needs to be generated before VC 7.0 P03 is released, it can be generated by manually invoking the API:

https://developer.vmware.com/docs/vsphere-automation/latest/vcenter/api/vcenter/lcm/discovery/intero...

Moderator edit by wila: Fixed link to remove the domain protection crap from mimecast where you have to "register your device" in order to visit the link above because it gets rerouted through mimecast.

Reply
0 Kudos
itsupp_ail
Contributor
Contributor
Jump to solution

I also had same error when at: vCenter Version: 7.0.2.00100 Build number 17920168.

As probably most people know, there is a new Critical patch released on 24th May 2021: vCenter Server 7.0 Update 2b.

Read: https://www.vmware.com/security/advisories/VMSA-2021-0010.html

After I installed the patch, this warning went away. This brings the vCentre to vCenter Version: 7.0.2.00200 Build number 17958471.

Reply
0 Kudos
itsupp_ail
Contributor
Contributor
Jump to solution

Sorry, after a while, the error warning came back :downcast_face_with_sweat:

Reply
0 Kudos
TD99
Contributor
Contributor
Jump to solution

Yep. Also on vCenter Version: 7.0.2.00200 Build number 17958471.

"Unexpected error occurred while fetching the updates"

Reply
0 Kudos
Ajay1988
VMware Employee
VMware Employee
Jump to solution

Most users are seeing this issue on all 7.0 versions. There is a code change planned and the fix will be available in 7.0 U3 (expected Oct 2021)

If you think your queries have been answered
Mark this response as "Correct" or "Helpful".

Regards,
AJ
NeilColyn
Contributor
Contributor
Jump to solution

Thanks for the confirmation! Looking forward to it.

Reply
0 Kudos
kenmook
Contributor
Contributor
Jump to solution

Appears to be resolved in 7.0 Update 2c Release Notes


  • You see an unexpected error message in Update Planner

    If the PNID of the management network of your vCenter Server system contains lower and upper case characters, the Update Planner fails to fetch updates and generate interoperability reports. In the vSphere Client, you see an error such as Unexpected error occurred while fetching the updates.

    This issue is resolved in this release.

Reply
0 Kudos
voimala
Contributor
Contributor
Jump to solution

Not for everyone—we still see it on 7.0.2.00400 18356314 aka 7.0 Update 2c.

Reply
0 Kudos