ESXi 6.7.0 Build 13981272
On the web client, when I click the Updates tab on one of the hosts, or the cluster, the expected behavior is present. However, when I highlight a VM and click the Updates tab, I get "An unexpected error has occurred". This happens on every VM when it is selected. I can scan/remediate from the host or the cluster level, I just cannot do so from the VM level. Any ideas?
I've attached a screenshot of the updates tab from both the host, and the VM to illustrate the issue I am having.
Take a snapshot of the vCenter Server VM, then reset the Update Manager DB using the instructions in the following KB:
This should fix the error message you get when you select a VM and click on the Updates tab.
If anything goes wrong, revert to the snapshot that you took.
This usually happens when the VM hardware version is 15 and Update Manager 6.7.x only supports up to HW 14.
I would suggest you to check if the VM hardware version and if its 15, then we don't have any resolution at the moment.
Work around may be to downgrade the HW to 14.
vSphere Install-Upgrade Support
Is there an update on this, I am having same exact issue as descirbed.
I have to disagree with you on HW compatibility being the problem. I just upgraded 9 VCSA vm's to as well as vmtools and HW compatibility to versions below. Out of the 9 VCSA's only one is having this isuue.
Modification of the virtual hardware version on the vCenter Server Appliance is not supported. Likewise you should not manually install any additional version of VMware Tools inside the guest OS of the vCenter Server Appliance.
in my case, yes it was permission issue, I was upgrading or patching an ESXI host using the vLCM vCenter 7.0.x version and the issue was my permission on the host, it worked right after logging in with the default local admin firstname.lastname@example.org
Thanks for your help