Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

[bkohler]

Hi i'm getting an error when trying to check compliance on my hosts in vCenter Update Manager.

Any ideas?

I already checked the endpoint http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip

I can access this file through the broweser.

This is the esxupdate.log output:

2020-07-02T06:26:22Z esxupdate: 2163364: downloader: INFO: Downloading http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip to /tmp/tmpq4h1y7_q

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: An esxupdate error exception was caught:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 244, in _getfromurl

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 188, in _retry

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 208, in _download_to_file

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 180, in _urlopen

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 466, in open

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 484, in _open

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 444, in _call_chain

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 1282, in http_open

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 1257, in do_open

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 1224, in getresponse

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 307, in begin

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 268, in _read_status

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/socket.py", line 576, in readinto

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: ConnectionResetError: [Errno 104] Connection reset by peer

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: During handling of the above exception, another exception occurred:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Transaction.py", line 83, in DownloadMetadatas

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 335, in Get

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 246, in _getfromurl

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: vmware.esximage.Downloader.DownloaderError: ('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', '/tmp/tmpq4h1y7_q', '[Errno 104] Connection reset by peer')

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: During handling of the above exception, another exception occurred:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/usr/sbin/esxupdate", line 239, in main

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:     cmd.Run()

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esx5update/Cmdline.py", line 105, in Run

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Transaction.py", line 85, in DownloadMetadatas

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: vmware.esximage.Errors.MetadataDownloadError: ('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', None, "('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', '/tmp/tmpq4h1y7_q', '[Errno 104] Connection reset by peer')")

2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: DEBUG: <<<

[scott28tt]

Moderator: Thread moved to the Update Manager area.

[Ajay1988]

Checking the link on a browser is not enough as the error is that ESXi cannot reach to that link.

Test the connectivity from ESXi directly .

nc -z 192.168.1.3 9084

VMware Knowledge Base

VMware Knowledge Base

[bkohler]

Hi,

i tested the connectivity from ESXi directly and it worked:

Connection to 192.168.1.3 9084 port [tcp/*] succeeded!

A​ny further ideas? Unfortunately the Update Manager still brings the errors although the network connection seems to be fine.

[cjdavis3]

Was there ever a resolution to this issue?  I'm experiencing the same and there's frustrating little out there about this error. 

[Sachchidanand]

Run the following command from the vCenter CLI. take the ssh of the vCenter and run:

curl -v http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip

and see what output you are getting.

Regards,

Sachchidanand

[Ta2oo]

Hi Everyone.

I have been experiencing the same issue. When I run nc -z 192.168.6.102 9084 I connect successfully with the below output.

Connection to 192.168.6.102 9084 port [tcp/*] succeeded!

Also when running curl -v http://192.168.6.102:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip the connection is successful and I get the HTTP 200 response.

I have attached a screenshot of the related captured events.

Any ideas on what next to try and resolve?

[Ta2oo]

I have also checked the Forward and Reverse lookup zones are configured correctly and tested the curl command using the FQDN.

curl -v http://VC01.r710lab.local:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip

I get the same HTTP 200 response.

[na1231]

Go to ESXi Host configuration tab and Select TCP/IP Configuration and check the Domain name and DNS Entries of ESXi host, correct it if it's incorrectly entered, if DNS Entries not entered enter it this resolved my issue.