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Unable to update ESXi host using newly created upgrade baseline using Lenovo ESXi 6.7U3 custom image

I have created a new host upgrade baseline using Lenovo ESXi 6.7U3 custom image and now when I try to update the host I get error message - "Cannot copy files to host data.host. Check the management service status, network connectivity with vCenter and disk space on the host.".

I checked the vpxa logs on the host and update manager logs in vCenter and I see the following warning

2020-03-27T08:02:05.112Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcNewAuthdConnectionEx: Setting TCP timeouts: keepIdle 60 keepIntvl 6 keepCnt 8

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileLocalizePath: Translated ./ssl/rui.crt -> ./ssl/rui.crt

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Open: Local filename = './ssl/rui.crt'

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileGetOpsReal: using raw fns

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileRawOpen: Opening file './ssl/rui.crt' access 1 action 0

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: start

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcReserveStreamMem: Allocated stream memory of size 262144

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileRawRead: Got EOF, while 1428 left to read

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 1428 bytes from file

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileRawRead: Got EOF, while 0 left to read

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 0 bytes from file

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: got eof

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: apparently file was succesfully sent

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcUnreserveStreamMem: Freed stream memory of size 262144

2020-03-27T08:02:05.231Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcSendFileInt: Waiting for file put to complete on peer

2020-03-27T08:02:05.234Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_DestroyHandle: returns

2020-03-27T08:02:05.234Z warning vmware-vum-server[100798] [Originator@6876 sub=Libs] [NFC ERROR] NfcSendFile: Failed to get sidecar paths: NFC_SUCCESS (The operation completed successfully)

2020-03-27T08:02:05.262Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] Using proxy/session authentication, sessionId=52 84 63 da c2 d2 a3 45-7d b4 40 1f 27 e6 39 cf, useSSL=1

2020-03-27T08:02:05.901Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcNewAuthdConnectionEx: Setting TCP timeouts: keepIdle 60 keepIntvl 6 keepCnt 8

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileLocalizePath: Translated ./docroot/vci/vua/eesx6/vua.sh -> ./docroot/vci/vua/eesx6/vua.sh

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Open: Local filename = './docroot/vci/vua/eesx6/vua.sh'

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileGetOpsReal: using raw fns

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFileRawOpen: Opening file './docroot/vci/vua/eesx6/vua.sh' access 1 action 0

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: start

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcReserveStreamMem: Allocated stream memory of size 262144

2020-03-27T08:02:06.027Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.049Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.064Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.073Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.080Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.085Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

2020-03-27T08:02:06.093Z info vmware-vum-server[100798] [Originator@6876 sub=Default] [,0] [NFC DEBUG] NfcFile_Send: about to send 262144 bytes from file

The update process goes till 92% and then it fails with error - "Cannot copy files to host data.host. Check the management service status, network connectivity with vCenter and disk space on the host."

How to fix it?

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Expert
Expert

Can you please check the space available on ESXi host where installed. Use below command to check.Also, check is there any old logs are there in /var/log

df -h.

vdf -h

NKS Please Mark Helpful/correct if my answer resolve your query.
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Contributor
Contributor

I have checked for free space and the result shows only 8% space used.

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Contributor
Contributor

I have the same on a Dell blade.  Were you able to resolve the issue?

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Commander
Commander

Same with HP OEM image as well.

Regards, Suresh https://vconnectit.wordpress.com/
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Enthusiast
Enthusiast

Please restart the services on esxi host - hostd and vpxa

Are you able to upgrade the host using the command line rather than update manager . If yes

Reset the the update manager database

https://kb.vmware.com/s/article/2147284

VCIX-DCV6.5 ,VCIX-NV6 , VCP-CMA7 *Mark answer as correct/helpful if it solves your query 🙂
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