Remediate Host Fails

[blomoff]

Recently upgraded to 5.5 Update 2. Upgraded update manager now when trying to patch the hosts it fails with the error:

"VMware vsphere update manager had an unknown error. Check the events and log files for details."

This happens more or less straight away after clicking remediate. I don't seem to be able to find any log related to it nor is there anything useful in events tab.

Any ideas?

[blomoff]

Manually putting host into maintenance mode and rebooting it doesn't seem to make any difference

[rcporto]

Please, provide us the version of your ESXi host, vCenter, Update manager and attach the Update Manager logs located at C:\Documents and Settings\All Users\Application Data\VMware\Update Manager or C:\Users\All Users\VMware\VMware Update Manager\Logs.

[blomoff]

ESXi Host version is: 5.5.0 - 1892794

vCenter Version is: 5.5.0 - 2183111

VUM update is 5.5

Logs attached

This seems a bit odd as started the host upgrade this morning and it went fine on the first one, then second it failed on, then third so gave in

[rcporto]

Seems like the Update Manager in not able to connect to ESXi host on port 902:

Line 11396: [2015-01-22 08:44:30:960 'HostStatusChecker' 3944 DEBUG]  [hostStatusChecker, 195] Exception when communicating with upgrade agent: Error connecting. Error code: 2, message: Failed to connect to server ukstop-esxi05.ctsl.cubic.cub:902

Let me know if you can "telnet ukstop-esxi05.ctsl.cubic.cub 902" from Update Manager.

[blomoff]

That host was the one that remediated fine. It is currently switched off though as has other issues. There are 4 more hosts that get the initial unknown error when trying to remediate. Any ideas?

[blomoff]

Today I have removed host 5 as it keeps going into not responding state. I then run remediate on one of the other hosts and it starts this time, but gets to 10% then the service seems to stop and plug in disables itself. If I run scan it starts but does the same thing at 5%

[blomoff · Accepted solution]

Fixed it by cleaning up update manager install, recreating the database with a new one and reinstalling.

All working now, think the DB got a bit corrupt or something happened to it as it worked fine on the first host.