unable to load DLL - cw3220mt.dll

[MyVMware001]

Hi all....I am using VMWare Thinapp for testing XP Compatible Applications in Windows 7 Enterprise Edition. I scanned the system before VMware ThinApp before installing the application and then installed the application in XP. After that I built the VMWare Thin App executable and MSI file to install in the WIndows 7. After installing the application using the MSI that I have built, I am getting the above mentioned error. Any advice......

[pbjork]

1. Does the package (virtual application) run on your Windows XP box?

2. Does your project include cw3220mt.dll in the virtual file system?

3. Does this application have any Java dependencies?

[MyVMware001]

Hey Thanks for your reply. My apologies for very delayed response. Answers for your questions mentioned below -

1. Does the package (virtual application) run on your Windows XP box? - YES, it works fine in XP SP3

2. Does your project include cw3220mt.dll in the virtual file system? - No it doesnt

3. Does this application have any Java dependencies - No app doesnt have any java dependencies......

I have attached the error message picture in the attachment for your reference. Please let me know if there is any solutions.

[shrivastavaa]

>>Does your project include cw3220mt.dll in the virtual file system? - No it doesnt

This could be the issue. check in your system or this dll. Put it in same virtual path in package (like %systemsystem% for windows\system32), rebuild the package.

>>Does the package (virtual application) run on your Windows XP box? - YES, it works fine in XP SP3

And does this XP SP3 is the machine where you captured it as well?

I hope you captured it on a clean VM?

[MyVMware001]

I did try to rebuild the app using the ThinApp in the new XP image (in the VMWare). But this time, I was able to open the application and it prompted me to login (with user name & password)-didnt get that "unable to load DLL - cw3220mt.dll" error. After entering the user name and password to login to the application, I got an error message - "GE Security ToolBox.exe has stopped working - A problem caused the program to stop working correctly. Please close the program". I have also attached the picture below in this post.

Let me know any other suggestions.

[shrivastavaa]

I doubt I have any more suggestions (its hard to figure any thing out of that message). If you want to give it a try; you can try finding the same error in log monitor logs and see what broke before that message. Otherwise kindly log a ticket with ThinApp.

[MyVMware001]

I am looking in the log...at the same time I have uploaded the log online, if you find anything like where it broke, please let me know.  Since I am evaluating the product, I came to know I cannot log a ticket for tech assistance. Hope you guys can help......

[shrivastavaa]

As indicated in log, the cause of failure is following exception,

Exception EXCEPTION_ACCESS_VIOLATION on read of 0x0 (VirtualBlock 0x0-0x10000 Type=unknown Protection=PAGE_NOACCESS ) from C:\TOOL58\TBWIN.EXE:0x6a5042

Sadly there is not enough information in the log to tell what caused this exception.