VMware Horizon Community
chsome
Contributor
Contributor
‎03-01-2011 03:11 AM

Unable to enumerate registry subkey HKEY_CURRENT_USER index 14

a error happend at the prescan

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14 Replies
pbjork
VMware Employee
VMware Employee
‎03-01-2011 07:19 AM

OS?

Language?

Tried another image to perform the capture on?

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chsome
Contributor
Contributor
‎03-01-2011 08:04 AM

Windows 7 Ultimate,Simplified Chinese

I have not used VMware Workstation.

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pbjork
VMware Employee
VMware Employee
‎03-01-2011 08:10 AM

Could you try on another machine/virtual preferred, using same language? If still an issue I would recommend you contacting our support for some deeper investigation..

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kwacky1
Enthusiast
Enthusiast
‎03-21-2012 08:18 PM

I have just built up a fully patched, clean Windows 7 Enterprise SP1 VM (English) and installed Thinapp v.4.6.1.

Prescan bombs out with the stated error message.

There are exactly 13 subkeys under HKCU, the 13th being 'Volatile Environment'

Not sure what to do from here.:smileyplain:

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Ziegenfus
Contributor
Contributor
‎03-21-2012 08:21 PM

I am currently out of the office. I have limited email access and will get back to you as soon as possible.

Regards,

Stephen Ziegenfus

<http://www.balch.com>

Stephen Ziegenfus, Systems Administrator, Balch & Bingham LLP

1901 Sixth Avenue North • Suite 1500 • Birmingham, AL 35203-4642

t: (205) 488-5401 f: (205) 488-5834 e: sziegenfus@balch.com

www.balch.com<http://www.balch.com

balch_logo
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kwacky1
Enthusiast
Enthusiast
‎03-21-2012 08:27 PM

Actually my error message is "..index 13" not 14.

procmon shows that snapshot.exe queried the HKEY_CURRENT_USER\Volatile Environment key.

I added HKEY_CURRENT_USER\Volatile Environment to the Registty Ignore List in snapshot.ini, but it made no difference.

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kwacky1
Enthusiast
Enthusiast
‎03-21-2012 08:31 PM

I excluded HKU and HKCU from the scan and prescan completes fine (not surprising really).

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Lakshman
Champion
Champion
‎03-21-2012 10:27 PM

Could you use the latest 4.7 release and check please.

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kwacky1
Enthusiast
Enthusiast
‎03-21-2012 10:51 PM

Same with 4.7 Smiley Sad

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Lakshman
Champion
Champion
‎03-21-2012 10:56 PM

Do you see the same issue on other machines having same configuration? If possible, could you check on a XP machine too?

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kwacky1
Enthusiast
Enthusiast
‎03-22-2012 04:16 PM

XP SP3 is my standard machine that I use for thinapp'ing. I've been using it for years without any problems.

It's been a long time since I've had a requirement to capture on Windows 7. So I built up a fresh Win7Entx86 VM just for the purpose.

I might delete the VM and start from scratch.

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Lakshman
Champion
Champion
‎03-22-2012 09:32 PM

Yes please. Check on the new Win 7 VM and post your results. If you still face the same problem, please raise a service request with VMware.

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kwacky1
Enthusiast
Enthusiast
‎03-25-2012 09:57 PM

Starting again worked, the old VM must've been fubar.

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Lakshman
Champion
Champion
‎03-25-2012 10:05 PM

Good to hear it worked Smiley Happy

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