Microstrategy Excel Toobar - doesn't appear on Win 7

[mpral]

Hi,

The application is a MSI file, when tried to install natively on Win 7, it doesn't install.

Captured the Toolbar Addin on a XP machine and AppLink'ed package Excel 2003 and tested launch on Win 7 machine (which has Office 2010 natively installed).

The toolbar does not appear when excel is launched. It works well on XP machine (but not on Win 7).

After using LogMonitor, i suspect it to be dependency on .NET 1.1 version. I reason i arrived at this is because of below Log entry.

"FindFirstFileW 'C:\Windows\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll' -> INVALID_HANDLE_VALUE     failed [fs entry not found %SystemRoot%\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll][fs entry not found %SystemRoot%\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll]"

Kindly suggest if above line indeed means it's not able to find .NET 1.1 in it's bubble?

I also tried enabling  below option in Package.ini and rebuilt package - issue is still same.

"LoadDotNetFromSystem=Win7"

I'm also attaching the entire log monitor file for your investigation.

Regards,

Charan

[shrivastavaa]

>>kindly suggest if above line indeed means it's not able to find .NET 1.1 in it's bubble?

does %SystemRoot%\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll exist in package? if yes than it does look like an error.

You can optionally try removing .net from package completely and see if that solves it.(it will if the problem is due to compatibility in xp .net and win7). Though if enabling  "LoadDotNetFromSystem=Win7" does not solve it; I will doubt on this as this does exactly what I have suggested above.

Aditya

[mpral]

<%SystemRoot%\Microsoft.NET\Framework\v1.1.4322\mscorwks.dll> does not exist in package.

Above path exist on machine <C:\windows\Microsoft.NET\Framework\v1.1.4322\> on captured XP build.

Would it make sense to capture .Net v1.1.322 alaong with excel addin (as app may now look for .net within bubble) ?

[shrivastavaa]

errr, you have not captured .net with the app? you should do that as otherwise how application will find the dependencies on a new system. (unless it is already onstalled on that obviously).

Also check if the tolbar is natively (normal installation) supported on windows 7 or not.

[mpral]

Yep, I'm indeed capturing .Net 1.1 along with app now.

BTW, the toolbar does not support on Win 7 (when installed natively).

Infact, the toolbar msi would not install on a Win 7 box.

[mpral]

I tried including .Net 1.1 into package, but now excel crashes...

I compared LogMonitor from working machine (i.e Win XP) and one not working (Win 7). I see big difference in size of log file first.

Also, there is lot of .net related activity in log file from working machine. No activity entries for .Net in not working.

I'm zeroing on .Net for the issue.

[shrivastavaa]

I would blame it on .net 1 and windows 7 compatibility. http://blogs.msdn.com/b/servicing/archive/2010/06/21/supportability-of-net-framework-1-1-on-windows-...