VMware Horizon Community
highmarkvm
Contributor
Contributor

Message Viewer Lite thinapp

Attempting to Thinapp email viewer application (Message Viewer Lite) and getting an error

"Unable to open attachment"

The Windows Installer Service could not be accessed.  This can occur if the Windows Installer is not correctly installed.

using thinapp 5.1.x on  Win7 64bit clean machine

Deploying to Win7 64 bit

The application launches fine, except when I try to open an attachment that is embedded in the email. The application works fine when installed as a fat client on a VM. 

I've already tried the following recommendations

adding winword.exe, acrord32.exe, & excel.exe to the child process environment exceptions

followed the steps in this KB > http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=103912...

this key did not exist when referenced by the above KB

isolation_full HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\*


may (not) be the issue?


Any help would be appreciated.

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sWORDs
VMware Employee
VMware Employee

The eventviewer should state which component it's missing and what keypath it's missing. Could you add that information?

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