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VMware Tools not running?

I am running Kubuntu 16.04 with a Windows 10 VM, using Workstation 12.  Every time I shut down the VM, I get the message that VMware tools is not running in the VM.  Except that it is, or at least should be.  I've gone through the installation (and re-installation) a number of times, so I don't understand what's going on.  Has anyone else encountered this problem?  More to the point, has anyone else encountered a solution?

I don't know whether this is the appropriate forum for this question, so I've cross-posted to the Kubuntu forum as well.

Thanks for the help.

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