run2hemu
Contributor
Contributor

VMTools Service Time outs errors

We recently had a P2V migration for a bunch of 2008 R2 Servers. Now we are experiencing daily instances of VMTools service timeouts everyday.

Although this has no disruption to the service but I would aappreciate if someone can throw some light if I can set up some logging to troubleshoot this further.

VMware Tools for Windows (Version 8.6.5 Build 652272)

Log Name:      System
Source:        Service Control Manager
Date:          12/07/2012 5:02:27 p.m.
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Server1.ABC.COM
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service.

Thanks

Hemu

9 Replies
sparrowangelste
Virtuoso
Virtuoso

Check this out kb/2465772 from ms

looks like a win 2008 problem not a vmware one..

--------------------- Sparrowangelstechnology : Vmware lover http://sparrowangelstechnology.blogspot.com
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run2hemu
Contributor
Contributor

Thanks, I will test this and let you know if it resolves this.

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samsonchoi
Contributor
Contributor

I have the same problem on my fileserver, any help on apply the windows hotfix? 

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pravimca
Contributor
Contributor

Hi,

I am also face the same probelms once i will troubleshooting and posted here...

Ravi

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dstambaughTFS
Contributor
Contributor

So I am having the same issue with Event ID 7011 for the VMTools service, on my 2008 R2 DC. I get this error every 30 seconds, non-stop, 24/7. Do you have any resolution?

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msharp2
Contributor
Contributor

Hi,

Experienced the issue today, this is what resolved it for me.  Note that reboots are required. 

  • Stop the VMware Tools service.
  • Uninstall VMware Tools through Control Panel.
  • Delete the VMware Tools folder that is under Program Files -> VMware
  • Per this tech note, do an interactive upgrade/install of VMware Tools.
  • Launch a command prompt, switch to Drive that has CD-Rom on it, and run setup64 /c  (for 64-bit systems)
  • Then through the GUI go to the drive and install tools. 
  • Reboot, and error has not re-appeared.

Hope that helps someone.

Midus
Contributor
Contributor

Was the VMtools indicated as "Out of date" in your case? Thanks!

www.midus-fx.com
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vanree
Enthusiast
Enthusiast

Just updated a number of VMs and one showed same symptoms as in this thread.

I did the steps as shown above and now the Tools are stable. Our version of ESXi is 6.0 U1.

Thanks for posting.

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BobbyAtWilsonBa
Contributor
Contributor

Had a print server act up after Windows updates. We don't know what the actual cause was but re-installing VMTools per the suggestion resolved our issues.

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