How can I change my VMTN username?

[Aurore_Soleil]

I'm looking for help getting my VMTN username changed. I saw previous references to requesting help from a particular user, that user isn't active anymore though.

I'd like to change my username from <da_ren_zhou_66> to <Aurore_Soleilevant>.If it's too long, you can use <Aurore_Soleil>.

thanks!

[a_p_]

Send an email to the Community Manager Email address. For details, please see https://kb.vmware.com/s/article/2014076

André

[Octopus_L4]

Hi, I would like to ask if the process of writing an e-mail asking for a username change in VMTN Communities is reliable. I did so; I wrote two e-mails to community_mgr@vmware.com, I waited seven days (5 business days), and the change didn't happen, and I didn't even get a reply.
Is there any reliable procedure to get to the solution?

[Franky-Barragan]

Hi, Lubomir. Thank you for your patience and apologies for the lack of response.

I’ll work on this and get back to you later this afternoon. 

[Franky-Barragan]

Username has been updated to Aurore_Soleil. Looks like there is a 15 character limit. 

Once again, my apologies. I'll keep a closer eye on this channel to make sure requests don't fall through the cracks. 

[Octopus_L4]

Hi @Franky-Barragan, thanks for your reply. Please see the PM from me in VMTN, there is a detail. The username "Aurore_Soleil" is mentioned above, and it is another user, not me. I just linked my problem to this thread. At the moment I don't have the name I want.

Please inform me about the change made via PM or e-mail. Thanks for help.

[Octopus_L4]

I confirm that the change went well. Thank you for resolving my request, @Franky-Barragan.

Information for others in the community: one way to solve a similar problem is to write a PM directly to the community manager here at VMTN.