Hello all,
Im hoping somone would be able to give me some help!
I have 30 igel terminals (M300c) all running pcoip each terminal has a 1gb link.
then a 2gb trunk to the Server
the server that the VM's are located is a:
HP ProLiant DL380 G5
CPU Cores 8cpu x 2.999Ghz - Xeon x5450 @ 3.00Ghz
RAM 32GB
the issue i have is that the users are needing to run videos and sound simultaneously but the performance just is not good enough and users are starting to moan! :smileyangry:
i had attached the logs i think are needed i have gone through them but unless i really know what im looking for im kinda stuck;
Im starting to feel its the teminals that are the issue;
if you need anymore info let me know
Thanks in advanced
yes.. the software compresion is just software compression...
hardware compression uses the cpu of the server but if the client is not a true pcoip zero client it will not performe as such.
example login to the vmware client and do a rdp session in a igel and it will lag like there is no tomorow
do the same in a samsung or a evga (i just have those clients sorry) and they will perform and there will be no lag.
p.s. if this post was helpfull please rate as such thank you
the problem is in the igel thin client it is not i repeat not a pcoip complaint client.
you need a zero client to do pcoip what you are doing is not pcoip...
try using anyone of http://www.teradici.com/pcoip/pcoip-products/product-search-results.php?vendor_id=0&category_id=2&fo...
i recomend using or a Samsung NC190 or a evga the're cheap and built to last and are EXACTLY like the Wyse P20.
but you did not provide this information:
version of the vmware view server.
version of the vsphere
how's the memory and cpu usage.
So although the client is using the pcoip protocol; because its software driven it just wont give me the performance?
Cheers for the info!
yes.. the software compresion is just software compression...
hardware compression uses the cpu of the server but if the client is not a true pcoip zero client it will not performe as such.
example login to the vmware client and do a rdp session in a igel and it will lag like there is no tomorow
do the same in a samsung or a evga (i just have those clients sorry) and they will perform and there will be no lag.
p.s. if this post was helpfull please rate as such thank you
Note that your host has to be able to handle it as well, and its CPU intensive. An offload card like this can help: http://www.teradici.com/pcoip/pcoip-products/teradici-apex-2800.php
Well it seems im kinda stuck with these igels for the time being, unfortunately working in education and having budgets cuts all the time...
I wonder if its worth investing in a offload card would it really benefit us here? also i could not find a price for them.
here there great company i use most of they're products
http://www.evga.com/products/moreInfo.asp?pn=02G-IP-SC01-KR&family=PCoIP&sw=11
Hi Marc2510,
My name is Stuart Robinson, Director of Systems Engineering at Teradici. My team provides support for PCoIP deployments including resolving issues that impact desktop performance.
There are a number of factors that can impact video playback performance a
- Client PCoIP protocol decode capability
- Network issues
- View host server loading. As mentioned in the thread, the Teradici APEX 2800 is something to consider as it will move the PCoIP encoding to hardware. This will not help unless the server was limiting the video (I suspect the client is the limitation).
- Single vs dual vCPU (dual vCPU is required when watching >480p window)
- Video player - there are issues with various players (try a different player). This is not related to PCoIP protocol, nor the client performance.
- Source video encoding - we have seen cases where the video encoding was poor - trying a different video on the same player can show significantly different performance results. This is not related to PCoIP protocol.
I recommend looking at the CPU utilization on the igel clients - I suspect that it is max'd out (80% or higher).
Here are some thoughts after a quick look at your log - the log is short so there might be different recommendations with additional logs/information:
Please feel free to open a ticket with Teradici on techsupport.teradici.com. Its free to register. My team can dig into the performance and solution recommendations in more detail.
DEVAXTATOR - thanks for your help on this thread!!
Regards,
Stu
Hello Stu,
Cheers for the reply and the advice i will be trying all of ther above!
Just a quick note i have just updated my igel M300C clients firmware (universal_desktop_4.09.100_public.zip)
This firmware uses View Client 5 and i have noticed that the option for PCOIP has now gone in the protocol list for the igel
Cheers again Marc