The 2012 survey results are in for "Performance Management in Transformational IT Environments"!
Download the full report now: http://www.eginnovations.com/survey2012
The eG Innovations 2012 study finds that IT operations are looking for new performance management practices and solutions in order to catch up with the pace of technology change. “Virtualization and cloud technologies render the traditional, manual approach to performance management inadequate,” said Karin Kelley, analyst, Infrastructure Software, 451 Research. “To deliver on the ROI promise, today's IT ops need to automate and accelerate the diagnosis and resolution of performance issues in dynamic and complex service environments."
KEY SURVEY FINDINGS
• IT operations professionals struggle to manually diagnose root cause problems in heterogeneous service environments
54% of IT professionals surveyed said their single biggest performance management challenge is identifying the root cause of slow application performance in such heterogeneous environments. IT operations staff can't tell where the root of the problem is when a user says performance is “slow”: Is it the Network? Server? Database? Virtual Machine? Today's manual approach to troubleshooting performance issues is woefully inadequate in dealing with the complexity of transformational IT environments. In response, a majority of 67% would like to see performance management solutions that help them automate and accelerate the diagnosis and resolution of performance issues in heterogeneous service environments.
• Managing virtual and physical machines is a challenge
A very high percentage of respondents (53%) are looking for solutions that can manage performance of both virtual and physical machines, as well as the applications running on them, reflecting the new dynamics and inter-dependencies introduced by virtualization layers of IT environments.
• IT wants integrated performance monitoring across all infrastructure tiers
60% of respondents say they are using multiple, independent performance monitoring tools today – one for the network, another for servers, another for the database and one for the virtualization tier. This fragmented silo approach does not work anymore, and an overwhelming 66% say they are looking for comprehensive solutions that provide answers to cross-layer performance issues.
• Poor service performance impacts customer satisfaction
The #1 business impact of poor IT service performance is decreased customer satisfaction say 53% of respondents. Decreased user productivity (44%) and an increase of IT operations cost (44%) as a result of IT performance issues are of major concern among IT operations professionals.
• IT operations professionals are looking for proactive problem solving
63% of respondents are looking for performance management solutions that allow them to become more proactive and find problems before they impact the user experience.
For the complete survey results, visit http://www.eginnovations.com/survey2012
