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John-Wiesner
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‎07-26-2021 06:07 AM
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"Failed to generate log bundles from target: 0 bundles: Timed out:" after Update to 2.5.1

Initial Deployment of SHD 2.5.0 OVA working and get updated to 2.5.1 via ISO. Now only vCenter and vSAN Checks work. When try to check ESXi-Hosts I get "Failed to generate log bundles from target: 0 bundles: Timed out". I deleted the VM and deployed OVA 2.5.1 but got the same problem.

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John-Wiesner
Contributor
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‎07-29-2021 08:06 AM
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it was a name resolution problem. Name Resolution on SHD appliance - VMware Technology Network VMTN helped me. "If I add a search domain to the /etc/systemd/network/*.network file and restart the systemd-resolved & systemd-networkd services then name resolution works correctly," was the solution. I think SHD 2.5.0 user the IP of the hosts and 2.5.1 the FQDN.

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RodrigoAN2019
Contributor
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‎07-28-2021 08:37 AM
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I have the same mistake as my friend.
Can someone help us please?

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ksram
VMware Employee
VMware Employee
‎07-28-2021 10:50 AM
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Hi @John-Wiesner 

Can you please make sure SHD appliance is able to connect to ESXi Servers? Also if possible can you please post relevant lines from task log (/opt/vmware-shd/vmware-shd/log/vmware-shd-task-*.log) here for review? 

-Thanks

Ram

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John-Wiesner
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‎07-29-2021 08:06 AM
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it was a name resolution problem. Name Resolution on SHD appliance - VMware Technology Network VMTN helped me. "If I add a search domain to the /etc/systemd/network/*.network file and restart the systemd-resolved & systemd-networkd services then name resolution works correctly," was the solution. I think SHD 2.5.0 user the IP of the hosts and 2.5.1 the FQDN.

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RodrigoAN2019
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‎07-29-2021 12:25 PM
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@ksram 

2021-07-29 15:18:50,628 vmware-shd-task-83e938c4e7ebdb82 ERROR socketserver:720 Diagnostic Workflow Failed: Failed to generate log bundles from target: 0 bundles: Timed out:No Failed No
Traceback (most recent call last):
File "vcapi.py", line 373, in apiserver.apistub.vcapi.handleDirectDiagnostics
Exception: Failed to generate log bundles from target: 0 bundles: Timed out:No Failed No
2021-07-29 15:18:50,635 vmware-shd-task-83e938c4e7ebdb82 ERROR socketserver:720 Failed to generate log bundles from target: 0 bundles: Timed out:No Failed No
2021-07-29 15:18:50,636 vmware-shd-task-83e938c4e7ebdb82 ERROR socketserver:720 Task direcrtdiag with id 83e938c4e7ebdb82 failed - Failed to generate log bundles from target: 0 bundles: Timed out:No Failed No
2021-07-29 15:18:50,644 vmware-shd-task-83e938c4e7ebdb82 INFO socketserver:720 Task Server 1128: Task 83e938c4e7ebdb82 finished

can you help me?

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