SSL Connection to target failed - Unexpected error while connecting to the target

[mlima87]

SSL Connection to target failed - Unexpected error while connecting to the target after recovery from system network outage.

[araikwar]

It could be temporary issue please retry and update.

[mlima87]

This has not been temporary, 

I have tried a few possible solutions to SSL error on skylinehealth and still persists. 

Thank you for your help

[araikwar]

Could you share SHD logs, from SHD UI got to settings -> Help & Support -> download support bundle.

[mlima87]

.tgz not accepted? how can i get you the logs.

[araikwar]

check if you can attach .tgz to email id shd-support@vmware.com

[mlima87]

Hello

Email has been sent.

[araikwar]

Hi,

I looked at the log bundle shared by you, I can see there some system level issue captured in SHD logs.

I wanted to know if you have installed/upgrade python on your SHD machine manually?

========================================================

vmware-shd-update.log:2022-03-03 20:17:29,776 vmware-shd-update ERROR view_decorators:108 Checking for the availability of new updates failed - Download  failed - SSL handshake failed..

vmware-shd-update.log:    self._raise_ssl_error(self._ssl, result)

vmware-shd-update.log:  File "/usr/lib/python3.7/site-packages/OpenSSL/SSL.py", line 1639, in _raise_ssl_error

vmware-shd-update.log:    _raise_current_error()

vmware-shd-update.log:  File "/usr/lib/python3.7/site-packages/OpenSSL/_util.py", line 54, in exception_from_error_queue

vmware-shd-update.log:    raise exception_type(errors)

vmware-shd-update.log:OpenSSL.SSL.Error: [('', 'osrandom_rand_bytes', 'getrandom() initialization failed.')]

vmware-shd-update.log:    raise ssl.SSLError('bad handshake: %r' % e)

vmware-shd-update.log:ssl.SSLError: ("bad handshake: Error([('', 'osrandom_rand_bytes', 'getrandom() initialization failed.')])",)

vmware-shd-update.log:    raise MaxRetryError(_pool, url, error or ResponseError(cause))

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[mlima87]

Hello

I clicked on the updates option, hoping an update was available to fix this, 

during which i received the same error SSL handshake failed, similar to the  SSL Connection to target failed

are there any instruction you can forward to possibly reinstalls vmware health diagnostics?

[mlima87 · Accepted solution]

FYI 

Solution was to login to server and restart vmware-shd with below cmd. 

systemctl restart vmware-shd

thank you for your help. 

[T-pix]

Had the same problem and this solution worked like a charm.

Thank you!