Migrate Skyline from My VMware to VMware Cloud Services

Migrate Skyline from My VMware to VMware Cloud Services

A large majority of customer's today access Skyline through VMware Cloud Services. VMware Cloud Services allows customers to have complete control over who can access Skyline Advisor, as well as organize data in a way that makes the most sense for their business, organization, or team. However, some of our earliest of adopters of Skyline did so before Skyline Advisor was available on VMware Cloud Services. These customers access Skyline Advisor through My VMware.

VMware will be disabling access to Skyline Advisor through My VMware in the near future. This article will assist customers who still access Skyline Advisor through My VMware in migrating their Skyline implementation to Cloud Services.

At a high-level, what's involved with migrating from My VMware to VMware Cloud Services?

  • You will create a Cloud Services Organization on VMware Cloud Services.
  • You will associate your support entitlement with this Cloud Services Organization. This is performed automatically, based upon the support entitlement's associated the My VMware account used to create the Cloud Services Organization.
  • You will migrate your Skyline Collectors from My VMware, to this Cloud Services Organization. This again, is performed automatically.
  • Within this Cloud Services Organization, the Skyline Advisor service will be available to you.

First, Upgrade Skyline Collector

Before starting the process to migrate Skyline from My VMware to Cloud Services, we ask that you ensure you're running the most recent version of the Skyline Collector. At the time of writing this document, that is version 2.4.0. You can download the current version of the Skyline Collector her:


Follow these directions to upgrade the Skyline Collector to the current version.

Update Skyline Collector

After you have completed upgrading your Skyline Collector to the most current version, you can proceed with migrating Skyline from My VMware to Cloud Services.

Now, Follow these steps to migrate from My VMware to VMware Cloud Services.


1. Open a web-browser, and go to https://skyline.vmware.com/get-started

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2. Click on the Get Started button.

3. Log in to Cloud Services using your existing My VMware email address & password combination.

There are a couple of points regarding the My VMware account used to create your Cloud Services Organization. Use an account that has an active VMware support entitlement assigned to it. Skyline requires an active Production, or Premier Support contract. On that point, for customer's who have purchased Premier Support, be sure to use a My VMware account that is associated with your Premier Support contract.

Additionally, Skyline Advisor will display Support Requests opened under all EAs associated with the Cloud Services Organization. Therefore, use a My VMware account that is associated with all necessary EAs, for which a Support Request could be opened under.

See VMware KB 2011009 for more details regarding My VMware account information.

4. Click Create Your First Organization to create a Cloud Services Organization. If you are a member of an existing Cloud Services Organization, you can choose to migrate Skyline to an existing Cloud Services Organization. If this option is available to you, choose the Organization Name that you want to migrate Skyline to.

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5. Enter the following details for your Cloud Services Organization:

Organization Name - Name your Organization something meaningful to both you, and VMware. This Organization name will be utilized by both you, as well as VMware, when assisting you with both proactive and reactive support.

The Address of your Organization.

During this step, your country currency, and possibly a Tax ID, will be displayed. I want to reiterate that there is no additional charge for Skyline, and the displaying of the country currency and Taxi ID is a construct of VMware Cloud Services. You can ignore both of these for the purposes of Skyline.

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6. Within the Skyline Organization wizard, for Step 1 - Associate Support Entitlement; click Associate Support Entitlement. This will associate the highest tier of support entitlement for the logged-in My VMware user with your Cloud Services Organization. Click Proceed to Next Step.

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7. You can skip Steps 2, 3, and 4, unless you need to deploy a new Skyline Collector.

8. For Step 5 - Manage existing Collectors; your already deployed Skyline Collectors should appear, with the Action to MIGRATE available to you. Click MIGRATE to migrate your Skyline Collectors from My VMware to your Cloud Services Organization. If your Skyline Collectors do not appear within Step 5 - Migrate existing Collectors, please start a discussion within the Skyline Community, and a Skyline team member will assist you with migrating your Collectors to Cloud Services.

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9. At this point, as long as everything went as expected, the migration is complete, and you can begin accessing Skyline Advisor through Cloud Services, or directly by going to https://skyline.vmware.com/advisor.

Post-Migration Recommendations

Add additional individuals to your Cloud Services Organization, and to Skyline Advisor. This will allow additional individuals to view findings and recommendations, and use Log Assist for both transferring, and approving the transfer of support bundles to VMware GSS.

See the following resources for assistance with adding users to Cloud Services.

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