vCenter inventory not making it to SA?

[Doc_r]

Had an issue a couple of weeks back with a couple vCenters.  Reconnected connectors since, and data shows as uploaded on connectors, but inventory data is not showing up now in console?  Any ideas?  Recycled collectors several times and data seems to be pushing out.

[evfernandez]

Hi @Doc_r 

Thank you for contacting Skyline Support!

We're sorry you're facing this issue. I'd like to take a look at your Skyline Account and have sent you a message to your Communities Inbox. Please check and respond at the earliest.

[evfernandez]

Thanks for the information, @Doc_r !

We're in touch with our engineering team about this. We'll revert as soon as we hear back from them.

[ashwin_prakash]

Hi @Doc_r,

As per the description I understand that there was a issue with vCenter, since which I went back looking at SR history and found that the vCenter was redeployed recently, with the same configuration (FQDN/IP)

When the vCenter is redeployed, even if we are using the same FQDN and IP address, the certificates are changed because of which Skyline would not be able to communicate with vCenter

Request you to re-configure the endpoints on Skyline Collector.
Login to Skyline Collector UI (https://skylineCollectorIP)
Use the Admin user credentials to login to Skyline Collector UI
Click on the Configuration tab
Delete the endpoints (vCenter) configured 
Configure the vCenters with Skyline collector again

[Doc_r]

@ashwin_prakash pre-existing collectors were re-config'd since vCenter re-deploy.  They are connected fine and collecting and uploading data properly from what I see.  Would you still suggest that I delete existing endpoints and re-create?

[ashwin_prakash]

Hi @Doc_r,

Could you please let us know when were these collectors re-configured.

[Doc_r]

vCenter endpoint connections have been re-created now.

1 collector connection is showing fine from cloud portal, 1 still shows "Insufficient Privileges".

Both collector endpoints are showing green across the board.

[ashwin_prakash · Accepted solution]

Hi @Doc_r,

It would take up to 48 hours for the Inventory to update once reconfigured on Skyline Collector.

Insufficient Privileges error reported for one of the Endpoint could be because of the User used or the privileges assigned on vCenter is not propagated to children

In order to validate:

1. Login to Skyline UI
2. Check the user used to configure vCenter with Skyline
3. Log in to vCenter Server
4. Navigate to Roles and check if this user is assigned to multiple roles (Skyline Role and Read-Only Role)
5. If assigned in multiple places assign the user to the Created role (Skyline Role)
6. Navigate to Host and Cluster View, select vCenter as the first object
7. Click on the Permission tab 
8. Check if the User is Added with the Role (Skyline Role) and if Propagate to Children is enabled.

Once updated, you could either reboot the collector or wait for it to automatically check and update the permissions status on Advisor.

[Doc_r]

I have validated, removed, and  re-added top level permissions on vCenter side.

Still seeing the insuff permissions error at portal side, collector is happy though.

I will try this again, FYi vCenters in question are in ELM, so initially I created role and granted permission as global permission.  Role is replicated fine cross-vCenter.  So I am not sure where the issue is.

[Doc_r]

Looks like things are now flowing properly after killing endpoints, re-adding and validating permissions.

Thanks much!