skyline false positive: vSphere-VMToolsVersion1030Recall-KB#57796 on Linux host

[jbgorrie]

Single VM reported as meeting this issue. It is reporting "VM XXXXXXXX has Tools Version 10.3.0"

While I agree it is, it is under RHEL: open-vm-tools-10.3.0-2.el7_7.1.x86_64 , but the alert seems to be Windows only.

No other linux machine is reporting similar yet having the same open-vm-tools RPM installed.

[Aditya2018 · Accepted solution]

Hello jbgorrie​

Can you please confirm if the VM in question is created as a Windows VM or a Linux VM?

The system draws the OS information from the label on VM configuration. If the VM is created as a Windows VM and RHEL is installed the system would still consider it as Windows VM.

If the VM was created as Linux and if you are still seeing the recommendation, we will need to investigate further, please share your contact details on the below form we will contact you:

Smartsheet Forms

[jbgorrie]

It was indeed installed as a Windows, then determined it was to be a linux.  Not sure why the admin did not destroy and then recreate, but here we are.

When I looked I saw Guest OS:

If I Edit settings, then I see it is windows

Q) If I halt and change the Guest OS will it go away?

[Aditya2018]

Hello jbgorrie​

The recommendations are generated every 48 to 72 hours, if you change the VM settings, the recommendation should go away in the next cycle.

[jbgorrie]

Indeed I agree that the issue will go away.  My confusion is that at some level VMware knows the VM is NOT windows, but still reports the issue.  If you look at the screen captures I showed I see both Linux and Windows being displayed.  We had set Windows incorrectly, but the display says RHEL.

So is it a skyline bug that you are looking at the wrong dataset?

--

Jason

[Aditya2018]

Hi Jason,

Skyline collects the VM information for the configuration file, so it is expected behavior it would consider the VM a Windows VM.