Why am I unable to link my account?

[markgabbswei]

It has been a few days of trying to configure my Skyline appliance.

I am getting stuck at the linking of my account step.

Followed the referenced link to https://kb.vmware.com/s/article/2006983

Not really useful information, but I did check and validate I can log in to MyVMware without an issue, and still have full administrative privileges on the account for my company.

Not much else is listed.

How do I proceed?

[Yuva_1990]

Hi Mark

Welcome to the Skyline Community!

I understand that you have an issues with registering the skyline appliance with your credentials. Sorry to hear that.

Would you please confirm whether we are using the Email account on which you received the welcome E-mail?

Thanks

Yuvaraj

Skyline Community Moderator

[markgabbswei]

You are using mark.gabryjelski@...

my account in MyVMware is mgabryjelski@...

[Yuva_1990]

Hi Mark

Thanks for the response.I will check with my back end team and will update you the progress

Regards

Yuvaraj

Skyline Support Moderator

[Yuva_1990]

HI Mark

We are working internally with our backend team and will update you the progress by Monday.

Regards

Yuvaraj

Skyline Support Moderator

[Yuva_1990]

Hi Mark

Thanks for your patience.Can you please confirm the E-mail address on which you received the invitation for skyline.

Regards

Yuvaraj

Skyline Support Moderator

[markgabbswei]

That information, is in the 3rd block of this thread.

[ashwin_prakash]

Thank you for your patience,

We have now updated the records to the EA Account associated to mgabryjelski@ which should allow you to complete the registration.

Kindly check if you are able to Link the MyVMware Account with Skyline Appliance.

[markgabbswei]

I am still unable to complete the linkage.

Same issue as origianlly stated in the thread.

[Yuva_1990]

Hi Mark,

Thanks for the update.I will investigate this further and provide an update by monday.

Regards,

Yuvaraj.

Skyline Support moderator.

[fritschn]

Hi Mark,

Thank you for your time earlier this week. I am actively working to determine the cause of the issue and will respond to you directly early next week. I have a good idea of what is causing the issue, however want to confirm with other team members before responding.

If you have any other questions, comments or feedback, please let us know.

Thank you.

[fritschn · Accepted solution]

Hi markgabbswei​

Thank you for your patience. I have followed up with you directly regarding the issue you are experiencing with registration of the Skyline Collector. If you have any additional questions regarding the outcome, please let me know and I'll be happy to help.

Thank you.