Why am I unable to add vCenter to Skyline collector?

[ddrobena2]

We are having the same issue - a restart is not fixing the issue in our case:

"The certificate provided by your vCenter is not valid (Certificate Thumbprint [36b7727ca40a2eec97d74c742826dc2141ffc540]).

Press "CONTINUE" if you would like to continue using an invalid certificate."

"Http failure response for https://10.121.201.209/api/v1/manage/endpoint?auto=false: 500 Internal Server Error"

The Collector ID is: e6a4c7c7-0e5e-39fa-bcbb-694ad2d26c0f

The following errors are being recorded in the log:

2018-03-29 20:51:27,305 ERROR [qtp638743982-12] c.v.s.c.a.e.ApiExceptionMapper [ApiExceptionMapper.java:55] [] exception java.lang.IllegalStateException: Attempt to construct a collection task is performed, however a locally stored configuration from a manifest has not been obtained. This represents a bug since tasks shouldn't be created without first having a manifest from which to read task parameters. Most probably the collector needs to be started first in order for the manifest to be downloaded.

2018-03-29 20:48:27,337 ERROR [qtp638743982-34] c.v.f.c.c.u.HttpUtil [HttpUtil.java:420] [] Certificate validation failed due to: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

[sri_vmware]

Hi,

Thank you for the details shared. I will review the information  and  get back to you on this.

[Narasimha_Pras1]

Also can you please let us know if your collector is using a proxy. If yes, let us know if it is a self signed certificate or custom certificate

[Narasimha_Pras1]

Hi,

Few updates have been applied from our backend as well. Can you please check the status now and update me in case of any issues?

[Narasimha_Pras1]

Hi ddrobena2,

Wanted to check if everything is fine now or if any assistance is required on this issue.

[Narasimha_Pras1]

Hi ddrobena2,

As per our chat conversation, Please let us know if you could try the deployment using the white listed user name that I shared with you. Feel free to contact us for any assistance.

[Narasimha_Pras1 · Accepted solution]

Got an update on this case. customer used the whitelisted user name and was able to complete the deployment of collector. while adding vcenter got an error: Endpoint test failed. error message: couldn't create property collector facade for getting the VC UUID. Java.lang.runtime exception. couldn't login to the client. failed trying to retrieve token. server fault code: request version and name space are not supported.  The issue was resolved by using PSC FQDN instead of ip address. could be a DNS issue. used the collector id and confirmed that the collector is communicating with the vmware server.