Vikramnaidu
Contributor
Contributor

Unable to see my skyline collectors in my advisior portal.

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Hi All,

I am Unable to see my skyline collectors in my advisior portal. I have also upgraded the Skyline collector from 2.0 to 2.1 can you help us on this regards.

Regards,

Vikram Naidu.N

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Narasimha_Pras1
VMware Employee
VMware Employee

Hello Vikram,

Thank you for your time on the call. The collector did not display vCenter endpoint in Advisor, since it did not communicate with the collector. Though the connectivity was fine, we were unable to remove the endpoint and add again, since the collector was unresponsive. Please let me know the status after the redeployment of collector is complete.


Best Regards,
Narasimha Prasad
Skyline Support Moderator

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Narasimha_Pras1
VMware Employee
VMware Employee

Hello Vikram,

Please share required details in the below smart sheet, I will verify and update you shortly. Also let us know when the upgrade was done and if the issue started only after the upgrade.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Vikramnaidu
Contributor
Contributor

HI Narasimha,

Thanks for reply. i have attached the details by using smart sheet.

Regards,

VIkram Naidu. N

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi Vikram,

Thank you for sharing details. I have sent you an e mail, please reply with your contact details and let us know your availability for a web ex session.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Narasimha_Pras1
VMware Employee
VMware Employee

Hello Vikram,

Thank you for your time on the call. The collector did not display vCenter endpoint in Advisor, since it did not communicate with the collector. Though the connectivity was fine, we were unable to remove the endpoint and add again, since the collector was unresponsive. Please let me know the status after the redeployment of collector is complete.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Vikramnaidu
Contributor
Contributor

Hello  Narasimha,

After redeploying the collector its working fine.

Regards,

Vikram NAidu. N

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