Unable to add vROPS 7.5 endpoint to collector

[JFCooleBA]

Hello -

I'm using Collector 2.2 and I am unable to add a vROPs 7.5 endpoint (Build 13165949) to the collector.

vROPs is using vIDM for multi-factor authentication but it uses a password failback in the policy for service account access.

vROPs is using the self-signed certificate from out of the box.

I am able to login as my service account to vROPs and confirmed it has the required access.

The error I get when adding the endpoint in the Collector UI is:

"Endpoint test failed. -> Got error response 400 from server"

I checked the collector.log file on the collector appliance and got a few more error message, but nothing particularly helpful:

"java.io.IOException: Server returned HTTP response code: 400 for URL: https://myvrops.domain.local/suite-api/api/auth/token/acquire"

Anyone run into this before and have some ideas? Searching the KB and Google really doesn't give me much.

[AjayChananaVMwa · Accepted solution]

Hello JFCooleBA​,

Welcome to Skyline Communities!

To add vROPS as an endpoint, please try adding using admin credentials first.

If this works you may switch it to a normal user account.

[JFCooleBA]

It seems silly but this worked. Thanks!