There was an issue with validating your login credentials against our backend database

[Domesenn]

Hi HarishV,

I have the same issue, can you help me?

Many thaks.

[rnapiza]

i seem to have forgotten the admin password for the website, however, i  still have root access.. how can reset the admin password?

[HarishV]

Hello,

Please find the steps to reset the admin password below.

To reset the Skyline collector Admin account password:

1. Login into the console of the collector appliance.
2. Locate the credentials.json file
3. Rename file to credentials.old.
4. Reboot appliance.
5. Admin account password will reset to "default".

[rnapiza]

thanks for that...

and.. what is the difference between the advisor and collector?  do I need both?

[HarishV · Accepted solution]

Hello,

A collector is an appliance which is installed in your environment and is used to collect data and send it to VMware to provide recommendations and proactive findings. The advisor is a self-service web application which is used to view the recommendation and proactive findings by logging in using your VMware credentials.