Domesenn
VMware Employee
VMware Employee

There was an issue with validating your login credentials against our backend database

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Hi HarishV,

I have the same issue, can you help me?

Many thaks.

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1 Solution

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HarishV
Enthusiast
Enthusiast

Hello,

A collector is an appliance which is installed in your environment and is used to collect data and send it to VMware to provide recommendations and proactive findings. The advisor is a self-service web application which is used to view the recommendation and proactive findings by logging in using your VMware credentials.

Sincerely Harish Venkatachalam Skyline Support Moderator

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23 Replies
Yuva_1990
Hot Shot
Hot Shot

Hi,

I'm sending you personal message,please share your company details with EA number.

Regards,

Yuvaraj

Skyline Support Moderator.

Yuva_1990
Hot Shot
Hot Shot

UPDATE

Raised this issue with our engineering will keep this thread updated.

Regards

Yuvaraj

Skyline Support Moderator

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verloren22
Contributor
Contributor

Same issue for me.

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HarishV
Enthusiast
Enthusiast

Hello Verloren22,

I have sent you a personal message. Please respond once you receive it.

Sincerely Harish Venkatachalam Skyline Support Moderator
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Domesenn
VMware Employee
VMware Employee

Hi Yuvaraj,

Have you any news? Seems a diffused issue.

Regards.

Domenico.

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VolodymyrG
Contributor
Contributor

Hello, I have the same issue. Can you help?

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VolodymyrG
Contributor
Contributor

The issue was auto-resolved.

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coneym
Contributor
Contributor

I am still having this issue

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Yuva_1990
Hot Shot
Hot Shot

Hi Coney,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered E mail Address:

I have sent the personal message with E-mail address,please reply to that with above details

Regards,

Yuvaraj.

Skyline Support Moderator.

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flea59
Contributor
Contributor

I'm having the same issue.

Thanks

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antt1
Contributor
Contributor

I'm having the same issue.

Thanks

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HarishV
Enthusiast
Enthusiast

Hi,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered Email Address:

I have sent the personal message with the E-mail address, please reply to that with the above details.

Sincerely Harish Venkatachalam Skyline Support Moderator
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HarishV
Enthusiast
Enthusiast

Hi,

I would need the following Details to proceed further

Entitlement ID :

Company name:

Registered Email Address:

I have sent the personal message with the E-mail address, please reply to that with the above details.

Sincerely Harish Venkatachalam Skyline Support Moderator
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rnapiza
Enthusiast
Enthusiast

I have the same thing

There was an issue with validating your login credentials against our backend database.

For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance:https://www.vmware.com/group/vmware/get-help/

For Production entitlement support customers, please proceed to the Skyline communities for assistance: https://communities.vmware.com/community/vmtn/skyline

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HarishV
Enthusiast
Enthusiast

flea59 rnapiza

Hi,

Thank you for your post.

How are you trying to access Skyline Advisor?

Have you migrated the Skyline appliance to CSP or are you trying to use the VMware credentials?

If you have not migrated to CSP please try the My VMware link and let me know the result. The screenshot is given below for reference. Please try using Incognito window as well.

Please let me know when you registered to Skyline as well?

  pastedImage_0.png

Sincerely Harish Venkatachalam Skyline Support Moderator
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mark49808
Enthusiast
Enthusiast

Same problem. I went through the migration steps and am still getting that same error. Even tried an incognito window.

There was an issue with validating your login credentials against our backend database.

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HarishV
Enthusiast
Enthusiast

Hello mark49808 ,

Thank you for your post.

If you have migrated to CSP recently it will take 48 hours to access the Advisor.

Please let me know when did you setup Skyline and when you tried migrating to CSP?

Sincerely Harish Venkatachalam Skyline Support Moderator
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rnapiza
Enthusiast
Enthusiast

Hi,

i'm currently migrated my 1.30 instance... do i need to install v2, or will it update automagically?

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HarishV
Enthusiast
Enthusiast

Hello,

Thank you for your post. Please install version 2.0.0.1 if you do not have the auto-update enabled.

If Auto-update is enabled in the collector Appliance then it should allow you to update to the latest version.

You can download and manually install the latest version by clicking the link below.

VMware Skyline Collector

Sincerely Harish Venkatachalam Skyline Support Moderator
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