Skyline collector will not start after upgrading from version 2.0 to 2.3

[SOMVCOE]

Receive error:  ERROR [qtp1852661033-14] c.v.f.c.c.SkylineCollector [SkylineCollector.java:245] [] Couldn't download manifests. Collector can't be started. Returning to state: STATE_STOPPED

Networking was missing and had to be reset.  Above error was received after restart and accessing the collector.

[JPM00]

I had the same issue with the IP, subnet, and default gateway being lost after rebooting after the 2.3 upgrade.  Support said it was a known issue and will be resolved soon.  I rebooted 3 times before it finally saved it.

[ashwin_prakash]

Hello SOMVCOE​,

Welcome to Skyline Communities.

This is a known issue affecting Skyline version 2.3.

Skyline Collector 2.3 Auto Upgrade Bug

[SOMVCOE]

I do not see the problem with the collector not starting as being part of the bug with the networking being removed.  I was able to do the work around in order to reestablish the network settings.  Collector would still not start even though it accessible on network.

[Kasey00]

I also had the same issue with the IP, subnet, and default gateway being lost after rebooting after the 2.2 upgrade.

chat avenue pcloud​

[ashwin_prakash · Accepted solution]

Hello SOMVCOE​,

In this scenario request you to attempt a reboot of the collector post 6 hours from now, it should start the services without any issues.

The error received is because of the cloud communication where the issue prevents the collector from downloading the configuration from the cloud.