cmanania
Contributor
Contributor

Skyline OSR Error

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Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Thu Jul 05 14:32:47 PDT 2018

There was an unexpected error (type=Internal Server Error, status=500).

could not download file

This is what I get when I try to download the OSR report.

1 Solution

Accepted Solutions
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Thank you for sharing that email address, I see that the registration was done on 5th July. It takes around 3 weeks for the generation of first OSR and you will receive an email once ready. Also, you will see collector and endpoint details when you log in to the Skyline collector and not entitlement details.  Share the screenshot of Skyline page which is blank for entitlement details.


Best Regards,
Narasimha Prasad
Skyline Support Moderator

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4 Replies
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please try a different browser and update the status. Also, share the name of your organization and the email you received to download the OSR so that I can verify any backend issues.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
0 Kudos
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please provide an update on the status.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
0 Kudos
mattcheche84
Contributor
Contributor

Narasimha,

We are still having the problem. Chris and I are also looking to get this changed over to my account.

Matt.cheche@tylertech.com

Also,

The entitlement info didn't appear to be setup on the Skyline page. It was blank.

0 Kudos
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Thank you for sharing that email address, I see that the registration was done on 5th July. It takes around 3 weeks for the generation of first OSR and you will receive an email once ready. Also, you will see collector and endpoint details when you log in to the Skyline collector and not entitlement details.  Share the screenshot of Skyline page which is blank for entitlement details.


Best Regards,
Narasimha Prasad
Skyline Support Moderator