Dormelchen2
Contributor
Contributor

Skyline Advisor shows "communication issue" - but healthy ?

Jump to solution

Hello,

we have this message online, healthy but issue ? What is wrong ? Any ideas ?

skyline1.PNG

skyline2.PNG

1 Solution

Accepted Solutions
sri_vmware
VMware Employee
VMware Employee

Hello @Dormelchen2

A user account with the following vCenter Server permissions is required to configure vCenter Server for the product use data collection.

vCenter Server read-only role

Global.Licenses

Global.Diagnostics

Global.Health

Global.Settings

Kindly validate if the above permissions are granted to the user which is used to register the endpoint.

For more details refer to page 9 of VMware Skyline Collector Installation and Configuration Guide

https://docs.vmware.com/en/VMware-Skyline-Collector/2.3/GUID-32907710-F921-4CAE-AC28-EE05E30FDF3A-1-...

Sincerely
Srikanth HS
Skyline Support Moderator

View solution in original post

0 Kudos
7 Replies
sri_vmware
VMware Employee
VMware Employee

Hello @Dormelchen2

A user account with the following vCenter Server permissions is required to configure vCenter Server for the product use data collection.

vCenter Server read-only role

Global.Licenses

Global.Diagnostics

Global.Health

Global.Settings

Kindly validate if the above permissions are granted to the user which is used to register the endpoint.

For more details refer to page 9 of VMware Skyline Collector Installation and Configuration Guide

https://docs.vmware.com/en/VMware-Skyline-Collector/2.3/GUID-32907710-F921-4CAE-AC28-EE05E30FDF3A-1-...

Sincerely
Srikanth HS
Skyline Support Moderator
0 Kudos
evfernandez
VMware Employee
VMware Employee

Hi Dormelchen2,

I am curious to know if you're still facing this issue.

Eddie Fernandez
Manager, Skyline Support
0 Kudos
Dormelchen2
Contributor
Contributor

Hello evfernandez

curious - i logged in today -

configured - healthy ... everything ok..

strange

BKeadle
Contributor
Contributor

I have the same thing.  And I have confirmed the credentials and permissions.

any other suggestions?

0 Kudos
Aditya2018
VMware Employee
VMware Employee

Hello BKeadle

Please update the vCenter credentials on Skyline Collector, it should point out any underlying issues.

The inventory in Skyline Advisor is updated every 12-18 hours, hence wait for a day to see the message cleared. 

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
0 Kudos
BKeadle
Contributor
Contributor

yes, I've done that.

I do get a warning about the certificate "not valid due to error "Untrusted, possible self-signed certificate", but then allows "Press CONTINUE if you would like to proceed updating the vCenter with invalid certificate", which I do, and I get a green banner confirmation saying "Your new vCenter Server has been configured successfully"

0 Kudos
Aditya2018
VMware Employee
VMware Employee

Hello BKeadle

Do you see any alert on the collector page? Can you share an Screenshot?

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
0 Kudos