Skyline Advisor error validating credentials

[mhughesvsh]

When I open Skyline Advisor I get the following error message:

There was an issue with validating your login credentials against our backend database.

For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance: https://www.vmware.com/group/vmware/get-help/

For Production entitlement support customers, please proceed to the Skyline communities for assistance: https://communities.vmware.com/community/vmtn/skyline

Is there something I am missing or something else that needs to be done?

[Narasimha_Pras1 · Accepted solution]

Hi,

Please let us know if you have completed the CSP migration. If not you need to use the option 'login using myvmware' as shown in the below screenshot.

[mhughesvsh]

Hello,

We have not completed a CSP migration, i was logging in through MyVmware.  Is the CSP migration required?

[Narasimha_Pras1]

Hi,

It is advisable to complete CSP migration though not mandatory. But first you need to upgrade your skyline collector to the latest version and then use the link below to complete CSP migration.

https://skyline.vmware.com/get-started/

[mhughesvsh]

Hi,

I think I am at the latest version, currently running:  UI Version: 2.0.0.1  Collector Version: 2.0.0.1

New error message today:   Endpoints Not Working

Message VsanQueryVcClusterHealthSummary: Successfully collected at the scheduled interval;

State COLLECTION_FAILED

Payload File output_1545150109706_CdfVcExtra-VsanQueryVcClusterHealthSummary_5889101435951604858.json.gz

[Narasimha_Pras1]

Hi,

I have sent you a personal message to share your contact details, so that we can take a webex session to work on this issue.

[Narasimha_Pras1]

Hi,

Please update the status and let me know if any assistance is required on this issue.

[dlwhite]

I am having this same issue.  I have done the complete migration.  I created my organization and then did a migration to get my collector associated.  When I go to view my Organization and then go to services, it shows Skyline Advisor and Skyline Collector.  When I click on Skyline Advisor is when I get the original message in this post.

[Narasimha_Pras1]

Hi,

I have sent you a private message to share your phone number and availabality for a webex session to work on the issue, please respond.