GregEdwrad
Contributor
Contributor

Skyline Advisor doesn't show any inventory

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I deployed a Skyline appliance last week and got it connected to my vCenter 6.5 appliance.  The collector shows green for all statuses but Skyline advisor shows 0 VCs collected, 0 hosts, 0 VM's.  I have configured a custom role with read-only plus the 4 global permissions that VMware says are needed for Log Assist, but Log Assist also has no inventory to select.  I haven't found anything in VMware KB or on the web for similar issues.

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Thank you for sharing the collector id. Please restart the collector and check the status after 48 hours and update us.


Best Regards,
Narasimha Prasad
Skyline Support Moderator

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11 Replies
Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please share the collector ID, I will verify the status and update you.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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GregEdwrad
Contributor
Contributor

Hello,

Collector ID is c0e13852-5fc9-43b6-b653-0553e67593d1 .

Thanks,

Greg

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Thank you for sharing the collector id. Please restart the collector and check the status after 48 hours and update us.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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GregEdwrad
Contributor
Contributor

Okay, thanks.

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please let me know if your Skyline collector is working fine now.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please let me know if your Skyline collector is working fine now.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Fanman76
Contributor
Contributor

We have the exact same issue.

Collector ID: 9970059c-1144-4ae6-8c1c-03ec36dbce0b

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

I have done a backend check. Please confirm if it is working fine now.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Fanman76
Contributor
Contributor

Nope, still the same issue.

All lights on green, but no items in the inventory.

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Narasimha_Pras1
VMware Employee
VMware Employee

Hi,

Please share a screen shot of your advisor with blank inventory. Also please let us know your availability for a web ex session to work on this issue.


Best Regards,
Narasimha Prasad
Skyline Support Moderator
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Fanman76
Contributor
Contributor

It seems that over the weekend, the inventory got populated. I have all my nodes visible now.

Thank you for your time.

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