Hi jhyiesla,
Welcome to communities.
Please confirm that you have entered rw init=/bin/bash as shown in the below screenshot
Press F10 to access the command prompt.
Later enter the below commands
- mount -o remount,rw /
- /sbin/pam_tally2 -r -u root
Mostly you might see a similar output as below
Later enter the below command
a.passwd root
This should help to reset the password. Once the new password is set type reboot -f
Post reboot we should be able to login with the newly set root password.
To address the inactive skyline collector status, kindly share the account name, the email address used to register skyline, collector id in the below link.
https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3