jeslic
Contributor
Contributor

Re: There was an issue with validating your login credentials against our backend database

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Also having the same issue after "migrating" to Cloud services.

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sri_vmware
VMware Employee
VMware Employee

Hi All,

The issue is being addressed from the backend. Can you please let us know if you are able to login to advisor now.

Sincerely
Srikanth HS
Skyline Support Moderator

View solution in original post

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33 Replies
Vikramnaidu
Contributor
Contributor

Hi All Good Day!

I am not able to login to the Skyline Advisor it's says like below. earlier i am able to login and able to collect the reports too.

There was an issue with validating your login credentials against our backend database.

For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance:https://www.vmware.com/group/vmware/get-help/

For Production entitlement support customers, please proceed to the Skyline communities for assistance: https://communities.vmware.com/community/vmtn/skyline

Regards,

Vikram Naidu. N

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kishorenelvagal
VMware Employee
VMware Employee

Could you please share the company name and the email address which you are using to login to Skyline Advisor.

I have dropped an personal message, So that you could share the required details.

Sincerely
Kishore N
VMware Support Moderator
pdpelsem
Enthusiast
Enthusiast

We have the same issue.

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zmclean
Enthusiast
Enthusiast

Same issue here

Z-Bone
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caduncan
Enthusiast
Enthusiast

Hello. Same problem here.

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jbgorrie
Enthusiast
Enthusiast

Same issue.

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sri_vmware
VMware Employee
VMware Employee

Hi All,

VMware is presently investigating the issue.  Kindly share the information requested Via  Direct Message.

Sincerely
Srikanth HS
Skyline Support Moderator
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KGBDW
Contributor
Contributor

Same problem here, I will send a message via DM.

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sri_vmware
VMware Employee
VMware Employee

Hi All,

The issue is being addressed from the backend. Can you please let us know if you are able to login to advisor now.

Sincerely
Srikanth HS
Skyline Support Moderator
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KGBDW
Contributor
Contributor

Yes it works for me now.  Thanks!

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jbgorrie
Enthusiast
Enthusiast

I am not able.  Same error - "There was an issue with validating your login credentials against our backend database."...

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sri_vmware
VMware Employee
VMware Employee

Hi,

Please share the company name and the email address which you are using to login to Skyline Advisor via Direct Message

Sincerely
Srikanth HS
Skyline Support Moderator
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jbgorrie
Enthusiast
Enthusiast

Shared details via PM yesterday - no change, but I thought you PM'd me back and advised it was working.

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sri_vmware
VMware Employee
VMware Employee

Hi,

For some reason, the previous private message is not seen. Yes for most of the customers the issue is addressed.
Kindly share the details.

a) Is the issue noticed when you login from MY VMware Portal

b) Is the issue noticed only when you login directly to VMware Cloud Services

c) Where you able to log earlier

d) Is the issue noticed for all users

Sincerely
Srikanth HS
Skyline Support Moderator
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DCGSupport
Contributor
Contributor

we have the same issue.

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rokillen
Contributor
Contributor

Im also having this issue;

a) Is the issue noticed when you login from MY VMware Portal - Yes

b) Is the issue noticed only when you login directly to VMware Cloud Services - Yes

c) Where you able to log earlier - Yes

d) Is the issue noticed for all users - Im the only user

thank you,

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JasonBentley
Contributor
Contributor

Im also having this issue;

a) Is the issue noticed when you login from MY VMware Portal - No

b) Is the issue noticed only when you login directly to VMware Cloud Services - Yes

c) Where you able to log earlier - No

d) Is the issue noticed for all users - Im the only user

thank you,

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sri_vmware
VMware Employee
VMware Employee

Hi ,

If we have not migrated to VMware Cloud Services, we would not be able to login from VMware Cloud Services. Can you confirm if the migration is completed?

Sincerely
Srikanth HS
Skyline Support Moderator
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JasonBentley
Contributor
Contributor

Not sure i understand about Migration statement?

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