RideauxDeBoeuf
Contributor
Contributor

Log Assist requires additional privileges on the Skyline service account

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Hi, we deployed Skyline appliance and collectors several weeks ago, initially a few issues in that it didn't look like anything was working within the first week, but seems Ok so far.

One area we're still hitting problems with is with the log collection/upload feature. Whenever I try to gather logs I receive an error message "Log Assist requires additional privileges on the Skyline service account".

On the face of it, this would indicate that the Skyline service account requires specific rights to be able to gather logs. Which is fine, but the account has the necessary rights since day one. I've checked, double checked and triple checked that the skyline account (which is an AD user account), has the correct rights assigned at the Global level.

We assigned the rights by creating a new Role on the PSC, assigned the relevant rights to the role (as described in this article VMware Knowledge Base ).

Just to re-confirm though, these are the rights assigned to the role we created.

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This has been in place since the appliance was first deployed 4 weeks ago yet it's never worked.

Any ideas appreciated.


Thanks

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1 Solution

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ITEOS
Contributor
Contributor
9 Replies
Aditya2018
VMware Employee
VMware Employee

Hello,

The assigned rights should be sufficient for the log assist to work.

There could be an issue in the backend, we will need to investigate further, I sent you an private message with my contact details, we need to check the collector once over a remote session.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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Domesenn
VMware Employee
VMware Employee

Guys,

I have the same problem, someone can help me?

Thanks in advance.

Domensenn

pastedImage_8.png

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Aditya2018
VMware Employee
VMware Employee

Hello Domesenn,

I have a few questions to understand the issue further:

1) Can please confirm if the permissions have been set as per VMware Knowledge Base

2) Is there is direct connectivity between the Skyline Appliance and ESXi hosts.

I have also sent you a direct message with my contact details.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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Domesenn
VMware Employee
VMware Employee

Hi Aditya,

1) Yes I confirm

2) Yes, Skyline Appliance, ESXi hosts and VCs are in the same subnet

Domesenn

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Tedster7
Contributor
Contributor

Hello,

I'm getting the error below when logged in to Skyline.  I followed the instructions and cloned the Read Only role and then added the additional needed permissions needed for Skyline.  The role was then assigned at the top vCenter level and given to our Skyline service account which is an AD account.  I double and triple checked the role permissions and they are correct.  I haven't had to actually transfer logs yet for a support case so not sure if this error message is legitimate or not.  Can you help?

pastedImage_0.png

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Yuva_1990
Hot Shot
Hot Shot

Hi Ted,

I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

Regards,

Yuvaraj.

Skyline Support Moderator

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ITEOS
Contributor
Contributor
Yuva_1990
Hot Shot
Hot Shot

Hi ,

I understand that you have issues with uploading logs using log assist.I request you to share the required details using the below link to proceed further.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

Regards,

Yuvaraj.

Skyline Support Moderator

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ITEOS
Contributor
Contributor

Hi

I understand that you didn't read my post correctly. I request you to read again and click on the link, as there is already a solution and I just wanted to point future people there Smiley Wink

Best regards

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