Log Assist did not complete - can not clear or cancel

[TAB405ALZ]

How can I clear this?

Initiated an upload last week - VMware was able to assist but Skyline is stuck in this upload.

[TAB405ALZ]

FYI - I restarted the collector but it did not clear the stalled Log Assist upload indicator.

Any body with thoughts?

[TAB405ALZ]

FYI - Updating to 2.4 did not clear the stalled entry either.

[Narasimha_Pras1]

Hi,

Please login to the collector UI (https://collector_ip), go to configuration tab and remove the endpoint for which you initiated log transfer. Once done, Ideally log request should fail and you can reconfigure the endpoint. Also Please share your contact & collector details using the link below for further assistance, if required.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

[TAB405ALZ · Accepted solution]

Narasimha

Thanks for the response

I removed the vCenter from the collector about three hours ago.

I have not added it back in yet - wanted to see if the Advisor cleared the stalled log upload.

The advisor still shows that vCenter and the stalled log upload attempt.

Thoughts?

[Narasimha_Pras1]

Hi,

Please go to the log assist tab and click 're validate'. Verify the status of the removed vCenter in log assist after re validation.

[Narasimha_Pras1]

Hi,

We have failed the 'in progress' log generation from the back end.