Log Assist Step 2 lists no Support requests

[fieldingbr]

I have the permissions setup to allow the transfer of log files from a vcenter.  When I select the vcenter under the Log Assist tab and go to step 2 there are no support requests listed.  I have several open. 

Steps followed:

VMware Knowledge Base

Please advise,

Brandon

[Narasimha_Pras1]

Hi Brandon,

The permissions listed in the knowledge base article should be added to the user name used to configure the Skyline collector (not your user name). If this is done, please login to vCenter and share a screenshot of this username showing these roles. Also share a couple of open SRS to which you would like to attach logs.

[fieldingbr]

Narasimha_Prasad  Of course.  I followed the steps exactly.  The service account we are using is utilizing a role that was copied from the build-in read-only role with the additional permissions.  Today I was able to login and see 1 of the several SRS we have open.  I can see 18765139304.  I am UNABLE to see 18833500506.

[fieldingbr]

Attached is a pic of the skyline appliance.  Narasimha_Prasad 

[Narasimha_Pras1 · Accepted solution]

Hi Brandon,

You will not see all SRs listed in log assist. Please use the 'search by SR number or case owner or description and hit enter' option and let me know if you are able to locate the SR to upload logs.