Issue validating credentials against backend database

[harryoffer]

​We have migrated to CSP and we have waited longer than a week

​Customer ID: 4106667158

Organization ID: 678ac563-9a3b-4a26-9126-3fa4962102ec

​Organization ID: jvcwf8ug

​Not sure which Org ID is needed, so included both.

Please advise what we can do to correct this

Thanks

[HarishV]

Hello,

Thank you for your email. Please provide us the collector ID to check this issue.

[harryoffer]

Hi Harish

The client only created their cloud console portal, have not yet deployed a collecter.

We will try that and see if we can link it.

Thanks

[HarishV · Accepted solution]

Hello Harry,

Thank you for your email.

They have a collector appliance running on 2.0.0.2. Please have them update the collector appliance to the latest version.

Also try accessing the Skyline Advisor using a browser in Incognito window. Please let me know if you need any assistance over a webex.

Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.