Http failure response (...502) when trying to log in to the Skyline Collector web interface

[jfullersmbc]

Hello! I get the following when I try to log in to my Skyline Collector's web interface (https://<IPofCollector>/login😞
Http failure response for https://<IPofCollector>/api/v1/auth?auto=false: 502 Bad Gateway

I've tried logging in as root, as my AD credential that is an admin, and I've also put in garbage credentials and I still get the same result. I can, however, log in as root to the console session of the VM itself.

We are on version 2.8.0.0 Build 18288853 of the collector. Any assistance would be appreciated!

[rachana_pandit]

Hello @jfullersmbc,

Welcome to Skyline Communities!

We request you to kindly raise a Support Request with VMware to solve this issue.

Sincerely,

Rachana Pandit

[cd87]

@jfullersmbc,

Did you ever get anywhere with this or find out a resolution? I went to log into our Skyline Collector to update it, and I am receiving the same error message when attempting to log in.

[rachana_pandit]

Hello @cd87,

Welcome to the Skyline community!

We request you kindly execute the following steps in the Skyline Collector console:

1. Log in to the Skyline Collector VA using the root credentials.

2. Run the command in the console: systemctl restart nginx.

3. Reboot the appliance by running reboot -f command on the console.

In case this doesn't resolve the issue, we request you to kindly raise a Support Request with VMware. We will troubleshoot the issue further.

Thanks & Regards,

Rachana Pandit.